Guest Experience & Sales Coordinator

Mitchelton Wines; Nagambie; On-site; AUD 60,000 - 80,000; Full time

Job summary

Mitchelton Wines in Nagambie, Victoria, seeks a Group Planning & Sales Coordinator to be the first contact for customer enquiries across Mitchelton, The Waterfront Motel and Nagambie Brewery. You will qualify opportunities, upsell packages, and sustain client communications to build repeat business.

The role requires a highly organised professional with strong customer service and sales skills, capable of coordinating proposals, site visits and on-site guest experiences from enquiry to final

Qualifications

• Qualification in Hospitality, Events, Tourism or Business, or equivalent industry experience.
• Experience in an events, sales coordination or reservations role within hospitality, weddings or tourism.
• Demonstrated success converting enquiries into confirmed bookings.
• Experience preparing proposals, quotes and function sheets.
• Working knowledge of CRM, booking or event management systems.
• Highly organised with strong planning and time management skills.
• Excellent customer service skills with a warm, professional manner.
• Strong sales skills with confidence to convert enquiries and upsell.
• Exceptional attention to detail and accuracy.

Responsibilities

• Act as the first point of contact for all incoming customer enquiries across the group.
• Respond to every new enquiry promptly and professionally within the service standard.
• Qualify each enquiry and pass opportunities to the Sales Executive with notes.
• Follow up all open enquiries and proposals until confirmed or closed.
• Record all enquiries, contacts and follow-ups in the CRM and booking systems.
• Prepare tailored proposals, quotes and packages for weddings, functions and group stays.
• Conduct site inspections and venue tours, presenting venues with confidence.
• Upsell accommodation, wine, beverage packages and add-ons to increase booking value.
• Coordinate menus, beverage packages, room setups, timings and supplier requirements.

Skills

Customer service

Sales coordination

CRM

Proposal writing

Event management

Time management

Communication

Education

Hospitality/Events/ Tourism qualification

Tools

CRM software

Booking systems

Job description

Mitchelton Wines in Nagambie, Victoria, seeks a Group Planning & Sales Coordinator to be the first contact for customer enquiries across Mitchelton, The Waterfront Motel and Nagambie Brewery. You will qualify opportunities, upsell packages, and sustain client communications to build repeat business.

The role requires a highly organised professional with strong customer service and sales skills, capable of coordinating proposals, site visits and on-site guest experiences from enquiry to final