Guest Experience Officer - Zoo Adventures TWPZ

Taronga.org.au; Dubbo; Hybrid; AUD 38,000 - 54,000; Part time

Job summary

Taronga Western Plains Zoo Dubbo is seeking bubbly and vibrant casual Guest Experience Officers to deliver Taronga Zoo service for school holiday programs, such as Zoo Adventures. You will join a friendly team to support guest operations and programs across the zoo.

Shifts typically run 8:00am–5:00pm, 7 days per week during school holidays, with 2–3 shifts per holiday period. On‑the‑job training is provided, and you will help promote Taronga’s education and conservation messages while upholding

Qualifications

• Casual role requiring flexible availability.
• Weekend/public holiday penalties may apply depending on shifts.

Responsibilities

• Provide high quality customer service across guest operations and programs.
• Assist Taronga in delivering education and conservation messages.
• Collaborate with the team to support school holiday programs and guest experiences.

Skills

Customer service

Communication

Teamwork

Job description

Select how often (in days) to receive an alert:

Role: Guest Experience Officer - Zoo Adventures TWPZ

Date Posted: 2 Sept 2026

• Located at Dubbo’s Iconic Taronga Western Plains Zoo!
• Casual positions available!
• TCSA Wages Employees Award, GEO hourly rate $33.57 Mon to Fri (includes base hourly rate $26.94 + weekend and public holiday penalties where applicable)

Taronga Western Plains Zoo Dubbo are seeking bubbly and vibrant casual Guest Experience Officers who can hit the ground running, to provide top notch Taronga Zoo service for young guests visiting the zoo to participate in Taranga’s School Holiday community programs, such as Zoo Adventures. The role of GEO involves collaborating with the fantastic team to deliver facilitate these programs, while also supporting general guest operations across the zoo.

About the Role…

• Shifts typically range between 8:00am to 5:00pm, 7 days per week during school holidays.
• Average of 2-3 shifts within the school holiday period + opportunity for more.
• This role provides a “world class” customer services experience across visitor operations and programs – All on the job training provided.
• As Taronga prepares for the school holiday periods leading into Spring School holidays, we are seeking casual Guest Experience Officers to join the team. Commencement of the role will be in October 2026.
• Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.
• Deliver high quality customer service experiences in order to provide excellent guest experience and promote repeat visitation.
• Communicate Taronga’s education and conservation messages both internally and externally, ensuring all communications align with Taronga’s values to inspire change in accordance with Taronga’s vision and strategic pillars.
• Work effectively as a member of a high performing team, to assist Taronga in its achievement of strategic outcomes.
• Comply with and suggest sustainability practices in the workplace to help achieve Taronga’s sustainability targets and reduce environmental impact.