Guest Experience Officer - Torquay Holidays

Ingenia Communities Group; Bellbrae; On-site; AUD 34,000 - 48,000; Part time

Benefits offered by this job

Staff discounts

Flexible schedules

Retailer discounts

Rewards program

Job summary

Ingenia Communities Group is seeking a Casual Guest Experience Officer for our Torquay Holidays site. You will warmly welcome guests, manage check-in/out, and promote neighbouring Ingenia Holidays destinations.

The role involves planning holiday activities, staying within budget, and ensuring a safe, tidy environment while delivering outstanding service. Ideal candidates have hospitality or tourism experience, are proficient with Microsoft Office and Newbook, and hold a Working with Children

Qualifications

• Experience in hospitality or tourism preferred.
• Proficient with Microsoft Office and booking systems like Newbook.
• Working with Children Check and a valid driver’s licence required.

Responsibilities

• Welcome guests warmly and manage park check-in/out.
• Convert walk-in bookings, upsell products, and capture guest details.
• Plan and deliver engaging holiday activities within budget while maintaining safety and tidiness.
• Support caretaking duties and enforce site rules.

Skills

Guest experience

Customer service

Attention to detail

Empathy

Teamwork

Communication

Tools

Newbook

Microsoft Office

Job description

Be Part of Something Bigger at Ingenia!

At Ingenia, we're not just building communities, we're creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we're all about making life better, brighter, and more connected.

We're a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you're ready to work in a place that values your ideas and celebrates your wins, we'd love to welcome you to the team.

Your Next Opportunity

We're on the lookout for a Casual Guest Experience Officer to join our team at our Torquay Holidays site.

Reporting to the Park Manager, you'll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Torquay Holidays offers a relaxed coastal getaway, with great facilities, beautiful beaches, and easy access to the Surf Coast's iconic attractions.

Why You'll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You'll

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

You're Likely a Match If You

• You're passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check
• You have a current automatic driver's license

You're someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Due to the volume of applications, only successful candidates will be contacted.

Check out what life at Ingenia looks like on our LinkedIn page.