Guest Experience Officer - Eden Beachfront Holidays

Ingenia Communities Group; Wonboyn North; Hybrid; AUD 40.000 - 55.000; Vollzeit

Benefits dieser Stelle

Staff discounts

Employee referrals

Employee of the month rewards

Employee of the year rewards

Flexible schedules

Zusammenfassung

Ingenia Communities Group is seeking a Casual Guest Experience Officer at our Eden Beachfront site. You will warmly welcome guests, provide park information, and assist with check-in/out while promoting our destinations and products.

You’ll coordinate activities, maintain presentation standards, and help with caretaking duties. A driver’s license and comfort with booking systems are preferred for success.

Qualifikationen

• Experience in hospitality or tourism roles is preferred.
• Strong customer service mindset and communication skills.
• Able to work flexibly in a casual role and adapt to shifts.

Aufgaben

• Welcome guests warmly and provide park/resort information, ensuring smooth check-in/out.
• Convert walk-ins, upsell suitable products, and capture guest details per policies.
• Coordinate and deliver engaging activities within budget and ensure guest participation.
• Maintain high standards of presentation and follow sales/service procedures toward high NPS.
• Assist with caretaking duties, site cleanliness, after-hours support, and rule compliance.

Kenntnisse

Hospitality experience

Customer service

Empathy

Attention to detail

Driver's license

Tools

Microsoft Office

Newbook

Jobbeschreibung

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Casual Guest Experience Officer to join our team at our Eden Beachfront site.

Reporting to the Park Manager, you’ll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Swap the commute for coastal views. At Ingenia Eden Beachfront, you'll spend your days in a beautiful seaside community where others come for holidays.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You’ll

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a current automatic driver’s license

Our Recruitment Process

• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Due to the volume of applications, only successful candidates will be contacted.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.