Guest Experience Officer - Cairns Coconut Holidays

Ingenia Communities Group; Cairns Regional; Sur place; AUD 36 000 - 44 000; Temps partiel

Avantages offerts par ce poste

Staff discounts on Ingenia Holiday Par

Employee referral, employee of the …

Flexible work schedules

Retailer discounts

Résumé du poste

Ingenia Communities Group is seeking a Part Time Guest Experience Officer at Cairns Coconut Holidays to warmly welcome guests, manage check-in/out, and help deliver memorable stays at a tropical park. You’ll upsell relevant experiences, coordinate activities, and maintain park standards in a friendly, guest-centric environment.

The role reports to the Park Manager and emphasizes flexible scheduling, team collaboration, and delivering standout guest experiences with a smile across all guest

Qualifications

• Experience in hospitality or tourism helps deliver guest-focused service.
• Strong customer-service mindset with ability to upsell and manage guest expectations.
• Able to use booking systems and office tools effectively.

Responsabilités

• Welcome guests, provide information about the park/resort and local area.
• Assist with check-in/check-out and convert walk-in bookings.
• Coordinate and deliver engaging holiday activities within budget and maintain safety and cleanliness.
• Maintain high standards of presentation and follow sales/service procedures.
• Support caretaking duties, including after-hours guest assistance and site rule compliance.

Connaissances

Customer service

Hospitality awareness

Attention to detail

Team collaboration

Empathy

Outils

Microsoft Office

Newbook

Description du poste

Be Part of Something Bigger at Ingenia!

At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected.

We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create moments that matter. If you’re ready to work in a place that values your ideas and celebrates your wins, we’d love to welcome you to the team.

Your Next Opportunity

We’re on the lookout for a Part Time Guest Experience Officer to join our team at our Cairns Coconut Holidays site.

Reporting to the Park Manager, you’ll play a key role in being the welcoming face of the park, helping us deliver exceptional experiences for our guests and residents, and having fun while doing it!

Cairns Coconut Holiday site offers a tropical workplace paradise where palm-lined pools, resort-style facilities, and a welcoming team create the perfect setting to work and thrive.

Why You’ll Love Life at Ingenia

We believe work should be rewarding, flexible, and full of perks:

• Staff discounts on Ingenia Holiday Parks, with savings that can go beyond 50%
• Employee referral, employee of the month, and employee of the year rewards
• Flexible work schedules to suit your lifestyle
• Retailer discounts

In this Role, You’ll

• Welcome guests warmly, provide information about the park/resort, local area, amenities, and activities, ensuring a smooth check-in and check-out experience.
• Convert walk-in bookings, promote other Ingenia Holidays destinations, and upsell suitable products while following reservation policies and capturing guest details.
• Coordinate and deliver engaging holiday activities within budget, maintain a safe and tidy environment, and encourage guest participation.
• Maintain high standards of presentation, follow sales and service procedures, and work towards achieving customer satisfaction goals like Net Promoter Score (NPS).
• Support caretaking duties as needed, including site cleanliness, after-hours guest assistance, and monitoring compliance with site rules

You’re Likely a Match If You

• You’re passionate about creating warm, memorable guest experiences through genuine customer service.
• You have experience in hospitality or tourism, or you're enthusiastic about building your skills in a guest-focused role.
• You're confident using Microsoft Office and booking systems like Newbook, or you're eager to learn and grow in a tech-enabled environment.
• You work collaboratively with others, communicate with empathy, and bring a strong eye for detail to everything you do.
• You have a valid Working with Children Check
• You have a current automatic driver’s license

You’re someone who brings energy, ideas, and a genuine passion for making a difference. You love working with people, solving problems, and creating moments that matter.

Our Recruitment Process

We Keep Things Simple And Supportive

• Quick phone chat and interview with your future manager
• Background checks
• Offer and onboarding; welcome aboard!

All applicants must be able to work in Australia and provide evidence of working rights, as well as undergo a National Police Check.

Due to the volume of applications, only successful candidates will be contacted.

Let’s Create Amazing Experiences Together

Ready to do what matters, and know you matter? Join us and help bring great experiences to life, starting with you.

Check out what life at Ingenia looks like on our LinkedIn page.