Guest Experience Officer

Belgravia Group; Newcastle-Maitland; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Free facility access

Job summary

Belgravia Leisure operates Lakeside Leisure Centre in Raymond Terrace, NSW, seeking Guest Experience Officers to deliver front of house services and support Learn To Swim programs. You will engage with members, casual users and prospective members, handling enquiries, memberships and bookings with care.

Role emphasizes excellent service, cash handling, POS operation and promoting centre programs, while maintaining safety and community focus in daily operations.

Qualifications

• Positive, friendly, energetic work style.
• Computer literacy and familiarity with POS systems.
• Experience in the leisure industry is desirable.
• Current CPR Certificate.
• Police Check.
• Working with Children Check.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Apply cash handling principles and use POS systems.
• Inform and sell memberships when joining or renewing.
• Promote services and process bookings/enrolments.
• Open/close the centre following security procedures.

Skills

Customer service

POS systems

Cash handling

Computer literacy

Leisure industry experience

CPR

Police Check

Working with Children Check

Tools

POS systems

Job description

12d ago , from Belgravia Health & Leisure Group Pty Ltd

NSW, Lakeside Leisure Centre - Raymond Terrace 2324

• Great career paths and development with an entrepreneurial organisation
• Free facilityaccess
• Opportunity to make a real differenceto our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

The Role

Our Guest Experience Officers are the heart of our business providing front of house services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures.

The role also involves supporting the Learn To Swim program and carnivals with some kiosk work as part of the role. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures

Skills & Attributes

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current CPR Certificate.
• Police Check
• Working with Children Check

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset areencouraged to apply!

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at*****@belgravialeisure.com.au

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement