Sales & Guest Experience Manager

Belgravia Leisure; Nambour; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Free facility access

Career development

Job summary

Belgravia Leisure is seeking a proactive Sales & Guest Experience Manager at the Nambour Aquatic Centre. You will lead Guest Experience staff, drive new member enrolments and program sign-ups, and partner with the Centre Manager to deliver outstanding customer service.

You will recruit, train and set targets, manage rosters and cash handling, and ensure the guest experience is exceptional both in person and on the phone.

Qualifications

• Leadership and people management experience in customer-facing roles.
• Proven ability to drive sales targets and enrolments.
• Strong focus on customer experience and service culture.

Responsibilities

• Recruit, train and develop Guest Experience staff to meet sales targets and KPIs.
• Deliver exceptional customer service and drive a culture of innovation.
• Develop and execute plans with leadership and stakeholders to grow membership and program enrolments.

Skills

Leadership

Sales focus

Customer service

People management

Team coordination

Education

National Police Check

Working with Vulnerable People

CPR Certificate

First Aid Certificate (Level 2)

Legal working rights in Australia

Tools

POS systems

Job description

• Great career paths and development with an entrepreneurial organisation
• Free facility access
• Opportunity to make a real difference to our community

QLD, Nambour Aquatic Centre - Nambour QLD 4560

• Great career paths and development with an entrepreneurial organisation
• Free facility access
• Opportunity to make a real difference to our community

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors.

The Role

As the Sales & Guest Experience Manager you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation.

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.

The Guest Experience Manager’s Key Accountabilities Include

• Meet monthly new member and program enrolment targets and associated KPIs
• Meet monthly retail budgets and stock control KPIs
• Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
• Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
• In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
• Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests
• Process memberships and data entry in line with company processes
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• Set rosters in line with the business budgets and the four principles of time and attendance

Essential Skills And Qualifications

• National Police Check
• Working with Vulnerable People
• Current CPR Certificate
• Current First Aid Certificate (Level 2)
• Legal working rights in Australia

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health, aquatics and leisure environment, we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.