Guest Experience Host & Onsite Lead Generator

EurWay Tours; Merrijig; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Global discounts

Learning portal access

Rewards program

Diversity & inclusion

Job summary

Travel + Leisure Co. is seeking a Guest Experience Host/Face-To-Face Lead Generator in Merrijig, Victoria, Australia. You will enhance guest stays by delivering exceptional service at the front desk and coordinating tour presentations with guests during their stay.

The role emphasizes meeting performance targets, assisting in tour qualification, and providing seamless guest assistance, including room escorts and information services, while supporting a vibrant, inclusive team.

Responsibilities

• Schedule onsite guests for Member Updates or Club presentations during their stay.
• Meet monthly tour budgets and other key performance indicators.
• Assist in ensuring prospects meet the Company's tour qualification specifications.
• Handle greeting and registering members and guests, providing local area information, completing department paperwork, and using communication equipment.
• Pre-call, greet, welcome guests, provide room escorts, porter service, follow-up courtesy calls, and tourist information/bookings.

Job description

Travel + Leisure Co. is seeking a Guest Experience Host/Face-To-Face Lead Generator in Merrijig, Victoria, Australia. You will enhance guest stays by delivering exceptional service at the front desk and coordinating tour presentations with guests during their stay.

The role emphasizes meeting performance targets, assisting in tour qualification, and providing seamless guest assistance, including room escorts and information services, while supporting a vibrant, inclusive team.