Guest Experience Coordinator

Brothers Leagues Club Ipswich; Ipswich City; On-site; AUD 52,000 - 68,000; Full time

Job summary

Brothers Leagues Club Ipswich is seeking a proactive Guest Experience Coordinator to drive engaging events, content creation, and member communications. You will work with the Marketing Team to capture stories, publish social media content, and support promotions and community initiatives.

The role combines guest engagement, content creation, marketing support and event execution in a hands-on environment at a leading community sport and entertainment venue in Ipswich.

Qualifications

• Excellent customer service and strong communication skills.
• Experience with social media content creation and posting.
• Photography and video content creation skills.
• Proficient in MS Office (Excel, Publisher) and Canva.
• Organised with strong time management and teamwork.
• Comfortable engaging with diverse people and events.

Responsibilities

• Capture photos and videos for social media and marketing campaigns.
• Create and publish engaging social media content.
• Assist with rollout of promotions, events and member communications.
• Support reporting and promotional administration.
• Maintain advertising, displays and event materials across the club.
• Contribute to community initiatives and sponsorship activities.

Skills

Customer service

Communication

Social media content

Content creation

Photography/video

Microsoft Office (Excel, Publisher)

Canva

Tools

Meta Business Suite

Microsoft Office

Excel

Publisher

Canva

Job description

Brothers Leagues Club Ipswich – Ipswich QLD

Brothers Leagues Club, the leading community focused sport & entertainment venue in Ipswich is looking for a passionate, creative and engaging Guest Experience Coordinator to join our team.

Do you love creating memorable experiences, capturing great content and engaging with people?

We are seeking an energetic, outgoing and organised Guest Experience Coordinator to help bring our events, promotions and community activities to life. This is a hands‑on role that combines guest engagement, content creation, marketing support and event execution. The position aligns with responsibilities including content capture, member engagement, social media support and promotional roll‑outs.

Brothers Leagues Club, the leading community focused sport & entertainment venue in Ipswich is looking for a passionate, creative and engaging Guest Experience Coordinator to join our team.

Do you love creating memorable experiences, capturing great content and engaging with people?

We are seeking an energetic, outgoing and organised Guest Experience Coordinator to help bring our events, promotions and community activities to life. This is a hands‑on role that combines guest engagement, content creation, marketing support and event execution. The position aligns with responsibilities including content capture, member engagement, social media support and promotional roll‑outs.

About the Role

As our Guest Experience Coordinator, you will be the face of many of our club activities, interacting with members and guests while creating engaging content that showcases everything happening at Brothers.

You will work closely with the Marketing Team to:

• Engage with members and guests to gather feedback, stories and testimonials
• Capture photos and videos for social media and marketing campaigns
• Create and publish engaging social media content
• Assist with the rollout of promotions, events and member communications
• Proof marketing material and ensure accurate execution of campaigns
• Support community initiatives and sponsorship activities
• Maintain current advertising, promotional & event displays throughout the club
• Assist with reporting, promotional administration and operational marketing tasks
• Help create memorable experiences for members and guests every day

About You

To be successful in this role, you will have:

• A vibrant and outgoing personality
• Exceptional customer service skills
• Confidence engaging with people from all walks of life
• Strong communication and interpersonal skills
• Excellent attention to detail
• Experience with social media platforms including Meta Business Suite
• Strong & comfortable understanding of Microsoft Office including Excel & Publisher, Canva, social media platforms, databases and other computer programs to support communications, reporting and promotional activities.
• Photography and video content creation skills with a keen eye for detail
• Strong organisational and time management abilities
• The ability to work independently and as part of a team
• A positive, can‑do attitude and willingness to get involved
• Eager to enter the field of Marketing & Promotions
• Enjoys a fast paced environment

Previous experience in hospitality, events, marketing, customer service or content creation will be highly regarded.

Why Join Brothers?

• Work in a dynamic and community‑focused environment
• Be part of a supportive and collaborative team
• Enjoy variety in your role with no two days the same
• Contribute to exciting events, promotions and community initiatives
• Opportunities for professional growth and development

Requirements

• Current RSA and RSG
• Current Blue Card and Police Check.
• Availability to work days, nights, weekends and Public Holidays as required.

If you're passionate about creating great experiences, love engaging with people and enjoy bringing content and events to life, we'd love to hear from you.