Receptionist Night Shift & Weekends Casual

Greenbank Rsl Services Club Inc; Hillcrest; On-site; AUD 60,000 - 80,000; Full time

Job summary

Greenbank Services Club in Hillcrest, Queensland, is seeking an energetic front-of-house team member to enhance customer service and drive service standards. You will maintain member relationships, handle inquiries, and ensure compliance with liquor and gaming regulations.

The role requires hands-on floor experience, cash handling, and a confident, clear communicator who can engage a diverse membership. Ready to join a dynamic venue with exciting live entertainment and multiple cuisines?

Qualifications

• Extensive knowledge of club activities.
• Understanding of liquor and gaming regulations.
• Ability to build strong relations with diverse members.
• Strong time management and organisational skills.

Responsibilities

• Maintain and develop relationships with members.
• Ensure compliance with liquor & gaming regulations.
• Drive service standards to maximise patron satisfaction.
• Answer phone calls and direct enquiries.
• Make microphone announcements.
• Respond to enquiries from members.
• Enhance customer service, achieve KPIs, and coach team.

Skills

Club activities

Legislation compliance

Customer relations

Time management

Service quality

Presentation

Education

Responsible Service of Alcohol certificate

Responsible Service of Gaming certificate

Job description

Be Part of Something Bigger at Greenbank Services Club!

Join the passionate team behind Your Greenbank - a vibrant, newly renovated destination where community, culture, and entertainment come together. With 7 unique cuisines, lively new spaces, and free live entertainment, there's always something exciting happening. Come grow with us in an atmosphere that’s as dynamic as you are!

Greenbank Services Club has an exciting opportunity for motivated, committed and energetic staff to join our team!

About The Role …

• Maintaining and developing relationships with members
• Ensuring compliance with liquor & gaming regulations
• Maximising the patron satisfaction levels by driving service standards
• Answering phone calls and directing them to correct contact or answering enquiries
• Microphone announcements
• Answering all enquiries from members

Your role will be to enhance customer service, achieve individual and team KPIs, meet financial targets and coach and motivate your team.

A front of house, hands-on role, you will bring proven experience of floor operations including cash handling, a decisive personality and the ability to communicate with a diverse membership demographic. An eye for detail and a clear understanding of compliance and necessary legislation is imperative.

Essential Skills & Competencies

• Have an extensive knowledge of club activities
• Knowledge of aspects of compliance with relevant legislation
• Proven ability to deal with a diverse demographic
• Ability to improve communications and form strong customer relations
• Effective time management and organisational skills
• Immaculate personal presentation and service

Requirements And Qualifications

• Responsible Service of Alcohol certificate
• Responsible Service of Gaming certificate
• Experience in conflict resolution and employee engagement
• Working rights in Australia

If you are ready to take on a new challenge, are passionate about customer service and recognise the tremendous opportunity that this role offers, we want to hear from you!