Guest Experience Coordinator

Belgravia Group; Gympie Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Belgravia Leisure is seeking a Guest Experience Coordinator for our gym and swim facility in Gympie, Queensland. Reporting to the Venue Manager, you will lead customer service staff and ensure delivery of a first‑class experience for members and guests, aligning with our mission and values.

You will oversee enrolments into learn-to-swim and related programs, manage cash and POS transactions, and ensure staff are informed about services.

Qualifications

• Cash Handling and Customer Service experience.
• Passion for Customer Service with strong interpersonal and communication skills.
• Excellent organisational skills.
• Proven ability to work independently and in a team environment.
• Current First Aid (or willing to obtain).
• Current CPR (or willing to obtain).
• Current Working with Children Check (or willing to obtain).

Responsibilities

• Provide excellent customer service to all customers, in person and over the telephone.
• Support enrolment of children into the centre’s swimming and water safety programs.
• Ensure staff are well informed and have a sound knowledge of the centre’s services and programs.
• Ensure daily cash handling records using POS are accurate and reflect all transactions.
• Respond to community requests for bookings.
• Implement processes for the success of the Learn to Swim Program.
• Ensure staff and patrons understand aquatic supervision requirements.
• Conduct safe and efficient operations within legislative guidelines.
• Meet all reporting requirements.
• Maintain attention to detail in all administration tasks.

Skills

Cash Handling

Customer Service

Interpersonal Skills

Organisational Skills

Teamwork

First Aid

CPR

Working with Children Check

Tools

POS systems

Job description

1d ago , from Belgravia Health and Leisure

Reporting directly to the Venue Manager, the role of the Guest Experience Coordinatorwill be to provide leadership and direction to the customer service staff under direct supervision and ensure the delivery of high levels of customer service. You will need to deliver services to the customers in the most efficient and effective manner and in line with Belgravia Leisure’s mission, vision and values by delivering a first-class experience for the facilities customers.

The ideal candidate will be energetic, dynamic, outgoing and fun. You will need outstanding communication skills and a commitment to customer service excellence to ensure our swim school members, patrons and parents are gaining maximum benefit and enjoyment from the services provided. Successful applicants will demonstrate the ability to communicate and interact effectively with all members and guests of the facility.

This role will include weeknights and weekends work as required.

Key Accountabilities

• Provide excellent customer service to all customers, both in person and over the telephone by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
• Support the enrolment of children into the centre’s swimming and water safety programs
• Ensure customer service staff are well informed and have a sound knowledge of the Centre’s services and programs.
• Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day
• Respond to community requests for bookings
• Implement processes for the success of the Learn to Swim Program
• Ensure that staff and patrons understand requirements relating to aquatic supervision
• Conduct safe and efficient operations of the areas of responsibility within legislative guidelines
• Meet all reporting requirements
• Maintain attention to detail in all administration tasks

ESSENTIAL:

• Cash Handling and Customer Service experience
• Passion for Customer Service Sound interpersonal and communication skills
• Excellent organisational skills
• Proven ability to work independently and in a team environment
• Current First Aid (or willing to obtain)
• Current CPR (or willing to obtain)
• Current Working with Children Check (or willing to obtain)

DESIRABLE:

• Similar experience in a fast paced, multi-faceted customer service role
• Experience with a computer-based point of sale system

The Company

Belgravia Leisureis part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:

• A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone.
• Allowing a short video submission describing their application for the job
• Allowing a support person during an interview

We are committed to providing a child safe environment. Please refer to ourchild safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

https://belgraviagroup.com.au/childsafe#statement