Group Head of Insurance Platforms

nib Group; Sydney; Hybrid; AUD 200,000 - 300,000; Full time

Benefits offered by this job

Hybrid working model

Employee health discount

Volunteer leave

Well Program access

Share plans

Parental leave

Cultural leave

Gender affirmation leave

Job summary

nib Group is seeking a senior technology leader to own and modernise its core insurance platforms across Australia and New Zealand. You will oversee performance, delivery and governance, shaping roadmaps and driving continuous improvements that enhance customer outcomes and operational resilience.

You will guide large teams through transformation, balance speed with risk, and manage key vendor relationships while partnering with executives to deliver strategic outcomes in a regulated insurance

Qualifications

• Significant leadership experience across enterprise applications, core platforms, technology operations or large-scale delivery environments.
• Proven track record of improving operational performance and service reliability.
• Experience leading large technology teams through transformation and modernisation.
• Strong commercial, financial and vendor management capability.

Responsibilities

• Leading delivery, operational performance and continuous improvement of nib's insurance platforms across Australia and New Zealand.
• Developing and executing platform roadmaps aligned to business priorities and transformation objectives.
• Building high-performing teams focused on accountability, customer outcomes and technical excellence.
• Driving service reliability and disciplined delivery practices across the insurance technology portfolio.
• Managing strategic technology vendors, commercial relationships, budgets and investments.
• Partnering with business, architecture, cyber security and risk leaders to balance speed, risk and value.
• Leading platform modernisation and simplification initiatives to improve member experiences and business efficiency.

Skills

Leadership experience

Operational improvement

Team leadership

Vendor management

Stakeholder influence

Pragmatic leadership

Insurance domain

Job description

At nib, we're transforming how technology enables better health and wellbeing outcomes for our members, customers and communities. As part of an exciting evolution of our Technology & Transformation function, we're creating dedicated leadership roles that provide greater focus, accountability and impact across our technology landscape. The new role has been established to provide dedicated ownership of our core insurance systems across Australia and New Zealand, supporting our ambition to modernise, simplify and strengthen the platforms that power our business.

Reporting to the Group Technology & Transformation Officer, you'll lead the performance, operations, delivery and ongoing modernisation of nib's insurance platforms supporting APHI, nib New Zealand and nib Travel. You'll work at the intersection of technology, operations and business strategy, ensuring our core platforms are reliable, secure, scalable and ready to support future growth.

You'll lead the teams responsible for some of nib's most critical platforms while shaping the roadmap that will simplify legacy environments, improve customer and employee experiences, strengthen operational resilience and accelerate delivery of strategic outcomes. As a key member of the Technology & Transformation leadership team, you'll help turn strategy into execution and play a significant role in delivering nib's long-term ambitions.

What you'll be responsible for:

• Leading the delivery, operational performance and continuous improvement of nib's insurance platforms across Australia and New Zealand
• Developing and executing platform roadmaps aligned to business priorities, technology strategy and transformation objectives
• Building high-performing teams focused on accountability, customer outcomes, technical excellence and continuous improvement
• Driving service reliability, operational resilience and disciplined delivery practices across the insurance technology portfolio
• Managing strategic technology vendors, commercial relationships, budgets and investment decisions
• Partnering with business, architecture, cyber security and risk leaders to balance speed, innovation, risk and value creation
• Leading platform modernisation and simplification initiatives that improve member experiences and business efficiency

About you
You're a senior technology leader who thrives in complex environments and enjoys leading through change.

You'll bring:

• Significant leadership experience across enterprise applications, core platforms, technology operations or large-scale delivery environments
• A track record of improving operational performance, service reliability and customer outcomes
• Experience leading large technology teams through transformation, modernisation and continuous improvement
• Strong commercial, financial and vendor management capability
• The ability to influence and collaborate with senior executives and business leaders
• A pragmatic leadership style that balances strategic thinking with operational execution
• Essential experience working in insurance, with health insurance experience strongly preferred, ideally within a complex, regulated technology environment

Why nib?
At nib, we're building a technology function designed for the future. We've expanded our leadership structure to create clearer ownership, accelerate transformation and enable greater impact across our enterprise. This role is a unique opportunity to shape platforms that are central to our business while working with a leadership team committed to innovation, simplification and delivering meaningful outcomes.

We're passionate about creating an inclusive workplace where people feel empowered to bring their whole selves to work. We encourage curiosity, diverse thinking and collaboration because we know our best ideas come from different perspectives.

Working at nib
Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We're committed to coming together with purpose.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance
• Opportunity to give back with paid volunteering leave supported by the nib foundation
• Access to our nib Well Program and corporate fitness discounts
• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
• 18 weeks paid parental leave for all new parents regardless of carer status
• 5 days paid cultural leave for First Nations peoples
• 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print
All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.