Group Head of Insurance Platforms

nib health funds limited; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

New starter benefit

50% health insurance discount

Paid volunteering leave

nib Well Program

Corporate fitness discounts

Employee share plans

Short-term incentive program

Life and salary continuance insurance

18 weeks parental leave

5 days cultural leave

4 weeks gender affirmation leave

Job summary

nib health funds limited is seeking a senior leader to own the performance, operations and modernisation of our insurance platforms across Australia and New Zealand. You will drive platform roadmaps, ensure reliability and lead high-performing teams delivering tangible business value.

Reporting to the Group Technology & Transformation Officer, you will balance strategy with execution, partner across risk, architecture and business, and play a pivotal role in nib's regional growth and

Qualifications

• Significant leadership experience across enterprise applications, core platforms, technology operations or large-scale delivery environments.
• A track record of improving operational performance, service reliability and customer outcomes.
• Experience leading large technology teams through transformation, modernisation and continuous improvement.
• Strong commercial, financial and vendor management capability.
• The ability to influence and collaborate with senior executives and business leaders.
• A pragmatic leadership style that balances strategic thinking with operational execution.
• Essential experience working in insurance, with health insurance experience strongly preferred.

Responsibilities

• Leading the delivery, operational performance and continuous improvement of nib's insurance platforms across Australia and New Zealand.
• Developing and executing platform roadmaps aligned to business priorities, technology strategy and transformation objectives.
• Building high-performing teams focused on accountability, customer outcomes, technical excellence and continuous improvement.
• Driving service reliability, operational resilience and disciplined delivery practices across the insurance technology portfolio.
• Managing strategic technology vendors, commercial relationships, budgets and investment decisions.
• Partnering with business, architecture, cyber security and risk leaders to balance speed, innovation, risk and value creation.
• Leading platform modernisation and simplification initiatives that improve member experiences and business efficiency.

Skills

Leadership experience

Enterprise applications

Core platforms

Technology operations

Delivery leadership

Vendor management

Stakeholder collaboration

Job description

At nib, we're transforming how technology enables better health and wellbeing outcomes for our members, customers and communities. As part of an exciting evolution of our Technology & Transformation function, we're creating dedicated leadership roles that provide greater focus, accountability and impact across our technology landscape. The new role has been established to provide dedicated ownership of our core insurance systems across Australia and New Zealand, supporting our ambition to modernise, simplify and strengthen the platforms that power our business.

Reporting to the Group Technology & Transformation Officer, you'll lead the performance, operations, delivery and ongoing modernisation of nib's insurance platforms supporting APHI, nib New Zealand and nib Travel. You'll work at the intersection of technology, operations and business strategy, ensuring our core platforms are reliable, secure, scalable and ready to support future growth.

You'll lead the teams responsible for some of nib's most critical platforms while shaping the roadmap that will simplify legacy environments, improve customer and employee experiences, strengthen operational resilience and accelerate delivery of strategic outcomes. As a key member of the Technology & Transformation leadership team, you'll help turn strategy into execution and play a significant role in delivering nib's long-term ambitions.

What you'll be responsible for:

• Leading the delivery, operational performance and continuous improvement of nib's insurance platforms across Australia and New Zealand
• Developing and executing platform roadmaps aligned to business priorities, technology strategy and transformation objectives
• Building high-performing teams focused on accountability, customer outcomes, technical excellence and continuous improvement
• Driving service reliability, operational resilience and disciplined delivery practices across the insurance technology portfolio
• Managing strategic technology vendors, commercial relationships, budgets and investment decisions
• Partnering with business, architecture, cyber security and risk leaders to balance speed, innovation, risk and value creation
• Leading platform modernisation and simplification initiatives that improve member experiences and business efficiency

About you

• Significant leadership experience across enterprise applications, core platforms, technology operations or large-scale delivery environments
• A track record of improving operational performance, service reliability and customer outcomes
• Experience leading large technology teams through transformation, modernisation and continuous improvement
• Strong commercial, financial and vendor management capability
• The ability to influence and collaborate with senior executives and business leaders
• A pragmatic leadership style that balances strategic thinking with operational execution
• Essential experience working in insurance, with health insurance experience strongly preferred, ideally within a complex, regulated technology environment

Why nib?

At nib, we're building a technology function designed for the future. We've expanded our leadership structure to create clearer ownership, accelerate transformation and enable greater impact across our enterprise. This role is a unique opportunity to shape platforms that are central to our business while working with a leadership team committed to innovation, simplification and delivering meaningful outcomes.

We're passionate about creating an inclusive workplace where people feel empowered to bring their whole selves to work. We encourage curiosity, diverse thinking and collaboration because we know our best ideas come from different perspectives.

Working at nib

Our hybrid working model offers flexibility to work from home or our purpose-built office Hubs, designed for focus, connection, and collaboration. We're committed to coming together with purpose.

Other benefits to support you at work (and play) include:

• New starter benefit to help set up a functional home workspace
• 50% discount on employee health insurance
• Opportunity to give back with paid volunteering leave supported by the nib foundation
• Access to our nib Well Program and corporate fitness discounts
• Access to employee share plans, short-term incentive program and life and salary continuance insurance benefits
• 18 weeks paid parental leave for all new parents regardless of carer status
• 5 days paid cultural leave for First Nations peoples
• 4 weeks paid gender affirmation leave for trans, gender diverse and intersex employees

The fine print

All your information will be kept confidential according to EEO guidelines. Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment.

We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands where we live, learn and work.