Grooming Specialist: Growth, Benefits & Impact

petstock; Mona Vale; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Mental health support

Additional paid leave

Parental leave

Health and wellness discounts

Workplace banking access

Job summary

Petstock in Mona Vale, NSW is seeking a professional dog groomer to provide full grooming services, including bathing, drying, nails, clipping, and breed-specific styles, delivering a positive salon experience.

You will coordinate with the Store Manager, manage bookings, support team, and help achieve sales targets while maintaining safety and high presentation standards.

Join a values-driven team committed to pets, people and planet, with benefits and opportunities for growth.

Qualifications

• Experience in professional dog grooming.
• Qualification in Grooming preferred, but not essential.
• Ability to create and embed strong safety practices throughout the salon and store.
• Good knowledge of specific breed clips, with a commitment to maintaining grooming styles and brand/product knowledge.
• Physically fit, with the ability to lift heavy animals as required.
• Demonstrated experience in handling and working with live animals.
• Maintain advanced understanding of zoonotic and skin diseases and how to identify them.
• Proven ability to exceed grooming KPIs through high-quality care, customer satisfaction, and strong team collaboration.
• Exceptional communication and interpersonal skills, with the ability to build rapport and effectively engage with customers and team members.
• Strong attention to detail

Responsibilities

• Provide full grooming services for a variety of breeds, including bathing, drying, nail clipping, brushing, combing and both generic and breed-specific clipping.
• Provide a positive and memorable grooming experience for all customers and their dogs.
• Coordinate the grooming salon and clients in conjunction with the Store Manager.
• Make client bookings.
• Assist store shop floor team when required, providing exceptional customer service where you and your customer will have memorable, meaningful interactions.
• Maintain a consistently high standard of salon presentation and oversee stock management.
• Work with the Store Manager and team to ensure member program targets and expectations are consistently met.
• Proactively support local marketing opportunities and recruitment referral programs.
• Work with the team to achieve and exceed sales targets.
• Maintain a strong safety mindset with commitment to create a culture of safety within your team.

Skills

Dog grooming

Customer service

Safety practices

Team collaboration

Education

Grooming qualification (preferred)

Job description

Petstock in Mona Vale, NSW is seeking a professional dog groomer to provide full grooming services, including bathing, drying, nails, clipping, and breed-specific styles, delivering a positive salon experience.

You will coordinate with the Store Manager, manage bookings, support team, and help achieve sales targets while maintaining safety and high presentation standards.

Join a values-driven team committed to pets, people and planet, with benefits and opportunities for growth.