Grocery Store Ops Lead - Customer Experience

FoodWorks; Goulburn; On-site; AUD 70,000 - 90,000; Full time

Job summary

FoodWorks is seeking an experienced Grocery Store Manager to oversee day-to-day operations, lead a diverse team, and ensure exceptional customer service. You will manage stock levels, drive sales through merchandising and promotions, and mentor staff while maintaining food safety and WHS compliance.

Availability for early shifts and some weekends is required. You will lead inventory control, ordering, and budget monitoring to optimise profitability and store performance in a busy retail

Qualifications

• Proven experience managing a supermarket, grocery store, or large retail operation.
• Strong leadership to motivate diverse teams.
• Knowledge of inventory management systems and retail merchandising strategies.
• Willingness to work early mornings, late shifts and some weekend shifts.

Responsibilities

• Lead day-to-day store operations, ensuring smooth workflows across departments.
• Manage inventory and ordering to keep shelves full and reduce waste.
• Drive sales through merchandising, seasonal promotions, and community engagement.
• Recruit, train, and mentor staff to deliver exceptional customer service.
• Monitor budgets, sales targets, and KPIs to ensure profitability.
• Maintain compliance with food safety, and workplace health and safety regulations.

Skills

Leadership

Inventory management

Merchandising

Customer service

Staff training

Budgeting

Compliance

Shift scheduling

Job description

FoodWorks is seeking an experienced Grocery Store Manager to oversee day-to-day operations, lead a diverse team, and ensure exceptional customer service. You will manage stock levels, drive sales through merchandising and promotions, and mentor staff while maintaining food safety and WHS compliance.

Availability for early shifts and some weekends is required. You will lead inventory control, ordering, and budget monitoring to optimise profitability and store performance in a busy retail