Grocery Shop Supervisor & Retail Assistant

TVG Shop Pty Ltd; Melbourne; On-site; AUD 50,000 - 65,000; Full time

Benefits offered by this job

Flexible work arrangements

Friendly and collaborative team

Employee discounts

Job summary

TVG Shop Pty Ltd in Middle Park, VIC is hiring two full-time Grocery Shop Supervisors and Retail Assistants to join our busy IGA banner store. You will manage shop floor operations, deliver friendly customer service, maintain stock and displays, handle cash, and help train the retail team.

We value reliability, strong communication, and attention to presentation, with flexible shifts including weekends and evenings and employee discounts as part of our supportive team culture.

Qualifications

• Experience in retail grocery or convenience store environments.
• Strong customer service and interpersonal skills.
• Excellent communication and multitasking abilities.
• Attention to detail and presentation standards.
• Familiarity with cash handling and POS systems.

Responsibilities

• Manage shop floor operations with the retail team.
• Provide exceptional customer service and assist shoppers.
• Maintain stock levels, reorder supplies, and keep displays tidy.
• Handle cash and process transactions accurately.
• Assist with merchandising and creating an inviting store environment.
• Provide training and support to the retail team.
• Ensure compliance with company policies and health and safety regulations.

Skills

Customer service

Cash handling

POS systems

Communication

Time management

Tools

Point-of-Sale systems

Job description

About the role

Are you looking for a rewarding full-time role as a Grocery Shop Supervisor and Retail Assistant in the heart of Middle Park, VIC? TVG Shop Pty Ltd is seeking TWO experienced and customer-focused individual to join our dynamic team and play a key role in the day-to-day operations of our busy grocery store.

What you'll be doing

Working with the retail team and ensuring the smooth running of the shop floor

Providing exceptional customer service and assisting customers with their shopping needs

Maintaining stock levels, ordering supplies, and ensuring the store is well-stocked and presentable

Handling cash and processing transactions accurately

Assisting with merchandising, displays, and creating an inviting shopping environment

Providing training and support to the retail team

Ensuring compliance with company policies, procedures, and health and safety regulations

What we're looking for

Previous experience in a retail role within the grocery or convenience store industry

Strong customer service skills and the ability to provide a friendly and helpful shopping experience

Excellent communication and interpersonal skills

Strong time management skills, with the ability to multitask effectively

Attention to detail and a commitment to maintaining high standards of cleanliness and presentation

Familiarity with cash handling and point-of-sale systems

A flexible and adaptable approach to work, with the ability to work a variety of shifts including weekends and evenings

What we offer

At TVG Shop Pty Ltd, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

- Flexible work arrangements to support a healthy work-life balance
- A friendly and collaborative team culture
- Employee discounts on our products

About us

TVG Shop Pty Ltd is a leading grocery store (part of the IGA banner), with a strong presence in the local community. Since our founding, we have been committed to providing our customers with a convenient and enjoyable shopping experience, while supporting the communities in which we operate. Our values of excellence, integrity, and community engagement are at the heart of everything we do.

If you are excited about the prospect of joining our team and contributing to the success of our business, we encourage you to apply now.

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Your application will include the following questions:

Which of the following statements best describes your right to work in Australia? How many years' experience do you have in the retail industry? Do you have experience using point of sale (POS) software? How many hours are you available to work per week? Do you have customer service experience?

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