Remote Vet Nurse – Client Services Specialist

Greencross Vets; Sydney; Hybrid; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Work from home

Equipment provided

Structured training

Supportive team

Job summary

Greencross Client Services is seeking an experienced Vet Nurse to deliver remote client support, triage advice, and appointment bookings for Greencross clinics across Australia.

This role combines clinical knowledge with exceptional customer service from a home-based setup, with equipment provided. There are both part-time and full-time options available, offering flexibility and a supportive team environment.

Qualifications

• Certificate IV in Veterinary Nursing required.
• Minimum of 4 years' veterinary nursing experience.
• Clinically confident with strong customer service skills.
• Experience in fast-paced environments and calm under pressure.
• Ability to make accurate telephone triage decisions.
• Excellent attention to detail and ability to follow processes.
• Comfortable working remotely with a connected team.
• Strong communication and empathy for pet owners.

Responsibilities

• Provide professional telephone triage and general pet health advice.
• Assist clients with appointment bookings and enquiries.
• Support Greencross clinics nationwide.
• Manage website enquiries and customer service requests.
• Assist with Pet Health Reminders and other initiatives.
• Deliver outstanding customer experiences while supporting patient outcomes.

Skills

Telephone triage

Customer service

Communication

Attention to detail

Remote work

Independent worker

Team collaboration

Veterinary knowledge

Education

Certificate IV in Veterinary Nursing

Job description

Greencross Client Services is seeking an experienced Vet Nurse to deliver remote client support, triage advice, and appointment bookings for Greencross clinics across Australia.

This role combines clinical knowledge with exceptional customer service from a home-based setup, with equipment provided. There are both part-time and full-time options available, offering flexibility and a supportive team environment.