Greencross Client Services Vet Nurse

Greencross Vets; Sydney; Hybrid; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Work from home

Equipment provided

Structured training

Supportive team

Job summary

Greencross Client Services is seeking an experienced Vet Nurse to deliver remote client support, triage advice, and appointment bookings for Greencross clinics across Australia.

This role combines clinical knowledge with exceptional customer service from a home-based setup, with equipment provided. There are both part-time and full-time options available, offering flexibility and a supportive team environment.

Qualifications

• Certificate IV in Veterinary Nursing required.
• Minimum of 4 years' veterinary nursing experience.
• Clinically confident with strong customer service skills.
• Experience in fast-paced environments and calm under pressure.
• Ability to make accurate telephone triage decisions.
• Excellent attention to detail and ability to follow processes.
• Comfortable working remotely with a connected team.
• Strong communication and empathy for pet owners.

Responsibilities

• Provide professional telephone triage and general pet health advice.
• Assist clients with appointment bookings and enquiries.
• Support Greencross clinics nationwide.
• Manage website enquiries and customer service requests.
• Assist with Pet Health Reminders and other initiatives.
• Deliver outstanding customer experiences while supporting patient outcomes.

Skills

Telephone triage

Customer service

Communication

Attention to detail

Remote work

Independent worker

Team collaboration

Veterinary knowledge

Education

Certificate IV in Veterinary Nursing

Job description

Greencross Client Services Vet Nurse - Part Time and Full Time Roles

Are you an experienced Vet Nurse who loves helping pets and supporting clients, but is looking for a role you can do from home?

At Greencross Client Services, our team of qualified Vet Nurses are the first point of contact for many pet owners, providing professional advice, triage support, appointment bookings, and exceptional customer care on behalf of Greencross clinics across Australia.

This is a unique opportunity to use your clinical knowledge in a rewarding role that combines patient advocacy, customer service, and veterinary support, all from the comfort of your home.

You will play an important role in helping pets access timely care while being supported by a collaborative team of experienced veterinary professionals.

About the Role:

As part of the Greencross Client Services Team, you will:

• Provide professional telephone triage and general pet health advice
• Assist clients with appointment bookings and enquiries
• Support Greencross clinics nationwide
• Manage website enquiries and customer service requests
• Assist with Pet Health Reminders and other business initiatives
• Deliver outstanding customer experiences while supporting positive patient outcomes

This role can be performed remotely from anywhere in Australia. For Sydney-based team members, our North Ryde Support Office is available should you wish to work from the office.

All equipment is provided. You will simply need a reliable internet connection, an ergonomic workstation, and a quiet workspace.

Remuneration

$32.70 per hour

Available Positions:

Part-Time Position

1pm - 6pm Monday to Friday

Full-Time Position

9:30am - 6pm Monday, 10am - 6pm Tuesday to Friday

About You:

We're looking for someone who:

• Holds a Certificate IV in Veterinary Nursing
• Has a minimum of 4 years' veterinary nursing experience
• Is clinically confident and passionate about delivering exceptional customer service
• Has experience working in a fast-paced environment and can remain calm under pressure
• Is confident making accurate and timely telephone triage decisions
• Demonstrates excellent attention to detail
• Can follow detailed processes and procedures
• Works well independently while remaining connected and engaged with a remote team
• Has strong communication skills and genuinely enjoys helping pet owners

Why Join Greencross Client Services?

• Work from home with equipment provided
• Use your clinical knowledge in a different and rewarding way
• Be part of a supportive team of experienced Vet Nurses
• Make a real difference to pets and their owners every day
• Enjoy structured training and ongoing support
• Work with one of Australia's leading veterinary care networks

If you're an experienced Vet Nurse looking for a rewarding remote role where your clinical expertise, compassion, and communication skills can make a genuine impact, we'd love to hear from you.

Join the Greencross Client Services Team and help make a difference for pets and their owners every day.