Grants Platform Systems Analyst

Hudson; Canberra; On-site; AUD 90,000 - 115,000; Full time

Job summary

Hudson is seeking a Systems Analyst for a 6-month contract with potential extensions up to two years to support critical grants platform systems for an Australian Government department. The role is Level 2 application support, requiring strong troubleshooting, incident management, and collaboration with business users, developers and technical specialists.

Experience with Microsoft Azure, ServiceNow, Azure DevOps and Application Insights is highly valued.

Qualifications

• Experience in Level 2 application or systems support.
• Strong troubleshooting and analytical/problem-solving skills.
• Experience investigating and resolving complex incidents.
• Understanding of incident and problem management.
• Experience with Microsoft Azure.
• Experience with ServiceNow or another ITSM platform.
• Strong communication skills and the ability to explain technical issues in plain English.
• Experience with Azure DevOps, Application Insights, CRM platforms or government systems.

Responsibilities

• Providing Level 2 support and resolving complex application incidents.
• Investigating issues, performing root cause analysis and coordinating resolutions.
• Working with business and technical stakeholders to troubleshoot and resolve problems.
• Monitoring system performance and identifying recurring issues.
• Supporting system upgrades, enhancements and changes.
• Developing and maintaining knowledge base articles and technical documentation.
• Performing system administration and support activities across Microsoft Azure and other technical tools.
• Using ServiceNow, Azure DevOps and Application Insights to manage and investigate incidents and issues.
• Contributing to continuous improvement and knowledge-sharing initiatives.

Skills

Level 2 application or systems support

Strong troubleshooting

Incidents investigation

Stakeholder collaboration

Plain English communication

Tools

ServiceNow

Azure DevOps

Application Insights

Microsoft Azure

Job description

Australian Government | 6-Month Contract | Extensions up to 2 Years | Level 2 Application Support

We are seeking an experienced System Analyst to join an Australian Government department, supporting critical digital platforms that deliver services to Australian businesses.

This is an initial 6-month contract, with potential extensions for up to 2 years or more

This is a hands-on Level 2 application support role suited to someone who enjoys troubleshooting complex issues, working with technical teams and finding practical solutions for users.

About the role

You will provide technical support across key grants management platforms, working closely with business users, system support teams, developers and technical specialists.
Your responsibilities will include:

• Providing Level 2 support and resolving complex application incidents.
• Investigating issues, performing root cause analysis and coordinating resolutions.
• Working with business and technical stakeholders to troubleshoot and resolve problems.
• Monitoring system performance and identifying recurring issues.
• Supporting system upgrades, enhancements and changes.
• Developing and maintaining knowledge base articles and technical documentation.
• Performing system administration and support activities across Microsoft Azure and other technical tools.
• Using ServiceNow, Azure DevOps and Application Insights to manage and investigate incidents and issues.
• Contributing to continuous improvement and knowledge-sharing initiatives.

Grants Platform SystemsAnalyst

About you

We are looking for someone with:

• Experience in Level 2 application or systems support.
• Strong troubleshooting and analytical/problem-solving skills.
• Experience investigating and resolving complex incidents.
• Understanding of incident and problem management.
• Experience with Microsoft Azure.
• Experience with ServiceNow or another ITSM platform.
• Strong communication skills and the ability to explain technical issues in plain English.
• Experience working collaboratively with developers, technical specialists and business stakeholders.

Experience with Azure DevOps, Application Insights, CRM platforms or government systems will be highly regarded.

Security Clearance

Applicants must be Australian citizens and able to obtain and maintain an Australian Government Baseline security clearance.

Why apply?

• 6-month initial contract with extensions available up to 2 years
• Work within a major Australian Government department
• Support important digital services used by Australian businesses
• Gain exposure to application support, Azure and continuous improvement
• Collaborative team environment with a range of technical stakeholders

Diversity, Equity & Inclusion at HudsonHudson

Hudson is committed to helping you find a workplace where you feel respected, supported, and free to thrive. We welcome applications from all backgrounds, identities, and lived experiences—because when different voices come together, amazing things happen.

Casual Loading

Please note for all Australian based contract and temporary roles only, the pay rate is inclusive of mandatory 25% casual loading. This excludes permanent and fixed term roles.

Due to current Victorian labour hire licence restrictions, Hudson is not advertising, offering or accepting applications for contract, temporary or labour hire roles that are based in Victoria or otherwise connected to Victoria. This includes contract, temporary or labour hire roles where the candidate resides in Victoria, even if the role is based in another state. These restrictions do not apply to permanent or fixed term employment opportunities.