Graduate IT Systems Support Person – Logistics & Warehouse

Australasian Mail Services; Sydney; On-site; AUD 50,000 - 70,000; Full time

Job summary

Australasian Mail Services is seeking a Graduate IT Systems Support Person to join the IT team in Matraville. This role offers broad exposure to systems, infrastructure, networking, and warehouse technology within a fast‑moving e‑commerce and logistics environment.

You will work closely with warehouse, logistics and transport teams, providing practical IT support and contributing to ongoing reliability and process improvements across day‑to‑day operations.

Qualifications

• Qualification in IT, CS, IS, networking or a related discipline.
• Graduate or early‑career experience in IT support or systems.
• Good knowledge of Windows environments.
• Understanding of TCP/IP, DNS, DHCP, LAN/WAN and Wi‑Fi.
• Basic understanding of servers and infrastructure.
• Strong troubleshooting and analytical skills.
• Ability to communicate technical information clearly to non‑technical users.
• Good organisational skills and ability to manage competing priorities.
• Willingness to learn and develop across different areas of IT.
• Hands‑on approach and willingness to work with operational teams.

Responsibilities

• Provide hands‑on IT systems and technical support across warehouse and office operations.
• Troubleshoot issues across Windows environments, networks, applications and end‑user devices.
• Support Microsoft 365, user accounts, permissions and related services.
• Assist with servers, cloud services and infrastructure monitoring.
• Troubleshoot LAN/WAN, Wi‑Fi, VPN, DNS and DHCP connectivity issues.
• Support warehouse technology including scanners, label printers and operational systems.
• Investigate issues affecting warehouse, fulfilment, dispatch and transport operations.
• Work with internal IT specialists and external vendors to resolve technical issues.
• Assist with system upgrades, deployments, testing and implementation.
• Identify recurring problems and opportunities for automation and process improvement.

Skills

Windows environments

Networking fundamentals

Microsoft 365

IT support

Troubleshooting

Communication

Education

Information Technology / Computer Science degree

Tools

Windows Servers

Cloud services

Warehouse scanners

VPN

DNS

DHCP

Wi‑Fi

Job description

Graduate IT Systems Support Person – Logistics & Warehouse

Australasian Mail Services is looking for a Graduate IT Systems & Support Engineer to join our IT team based in Matraville. This is an excellent opportunity for an IT graduate or junior IT professional looking to build broad, practical experience across systems, infrastructure, networking, business applications and warehouse technology. This is not a traditional helpdesk-only role. You will work closely with our warehouse, logistics and transport teams, helping ensure the technology supporting our day-to-day operations is reliable, effective and continuously improving. Reporting to the Head of IT, you will gain exposure to a broad technology environment while learning how IT systems support a fast-moving e-commerce, freight and logistics business.

Key responsibilities

Provide hands-on IT systems and technical support across warehouse and office operations

Troubleshoot issues across Windows environments, networks, applications and end-user devices

Support Microsoft 365, user accounts, permissions and related services

Assist with servers, cloud services and infrastructure monitoring

Troubleshoot LAN/WAN, Wi-Fi, VPN, DNS and DHCP connectivity issues

Support warehouse technology including scanners, label printers and operational systems

Investigate issues affecting warehouse, fulfilment, dispatch and transport operations

Work with internal IT specialists and external vendors to resolve technical issues

Assist with system upgrades, deployments, testing and implementation

Identify recurring problems and opportunities for automation and process improvement

About you

A qualification in Information Technology, Computer Science, Information Systems, Networking or a related discipline

Graduate, internship or early-career experience in IT support, systems, infrastructure or a similar environment

Good knowledge of Windows environments

Understanding of networking fundamentals including TCP/IP, DNS, DHCP, LAN/WAN and Wi-Fi

Basic understanding of servers and infrastructure

Strong troubleshooting and analytical skills

Ability to communicate technical information clearly to non-technical users

Good organisational skills and the ability to manage competing priorities

A willingness to learn and develop across different areas of IT

A practical, hands-on approach and willingness to work directly with operational teams

About us

Australasian Mail Services is a growing e-commerce, freight and logistics business supporting customers across Australia and New Zealand. Technology is central to our operations, from receiving and processing orders through to warehousing, fulfilment, dispatch, carrier integration and shipment tracking. Our Matraville operation provides an excellent environment for an IT graduate who wants to understand not only how technology works, but how it supports a real operational business.