Graduate Business Systems Analyst

Jobtailor; Greenbushes; On-site; AUD 80,000 - 110,000; Full time

Job summary

Jobtailor in Western Australia is seeking an IT/BA professional to provide operational support for enterprise systems and assist with upgrades and UAT. The role involves gathering and documenting business requirements and maintaining process material.

You will collaborate with stakeholders and technical teams to deliver solutions, drive continuous improvement, and promote information security and audit compliance across activities.

Qualifications

• Relevant tertiary qualification in Information Technology, Computer Science, BIS or Commerce or equivalent experience.
• Understanding of ERP systems or other enterprise applications is advantageous.
• Able to engage with stakeholders and support requirements gathering, documentation and process analysis.
• Strong analytical and problem-solving skills with attention to detail.
• Effective verbal and written communication with both technical and non-technical stakeholders.

Responsibilities

• Providing operational support for enterprise systems, including troubleshooting issues and managing support requests within SLAs.
• Assisting with system upgrades, enhancements, testing activities and UAT.
• Supporting the gathering, analysis and documentation of business and system requirements.
• Developing and maintaining process documentation, training materials and knowledge base articles.
• Collaborating with business stakeholders, subject matter experts and technical teams to support solution delivery.
• Contributing to continuous improvement initiatives to enhance system performance, usability and outcomes.
• Promoting privacy, information security and audit compliance across activities.
• Providing after-hours support for critical releases when required.

Skills

Operational Support

Requirements Gathering

Business Process Analysis

Analytical Skills

Communication Skills

Stakeholder Engagement

Education

Bachelor's degree in Information Technology, Computer Science, BIS or Commerce

Tools

ERP

System Upgrades

User Acceptance Testing (UAT)

Process Documentation

Business Requirements Analysis

Job description

• Providing operational support for enterprise systems, including troubleshooting issues and managing support requests within agreed service levels
• Assisting with system upgrades, enhancements, testing activities and user acceptance testing (UAT)
• Supporting the gathering, analysis and documentation of business and system requirements
• Developing and maintaining process documentation, training materials and knowledge base articles
• Collaborating with business stakeholders, subject matter experts and technical teams to support solution delivery
• Contributing to continuous improvement initiatives to enhance system performance, usability and business outcomes
• Promoting privacy, information security and audit compliance across all activities
• Providing after-hours support for critical releases when required

Requirements

• Relevant tertiary qualification in Information Technology, Computer Science, Business Information Systems, Commerce or a related discipline; or equivalent experience
• An understanding of Enterprise Resource Planning (ERP) systems or other enterprise applications is advantageous
• Ability to engage with stakeholders and support requirements gathering, documentation and business process analysis
• Strong analytical and problem-solving skills with a keen attention to detail
• Effective verbal and written communication skills, with the ability to work with both technical and non-technical stakeholders
• Ability to understand and analyse business processes and support the delivery of system improvements
• Well-developed organisational and time management skills, with the ability to manage competing priorities
• Proactive, collaborative and committed to continuous learning and improvement

Core Competencies

Demonstrates expertise in operational support for enterprise systems, including troubleshooting, requirements gathering, and documentation. Proficient in stakeholder engagement and continuous improvement initiatives to enhance system performance and compliance.

Highest-signal resume keywords

• Operational Support
• Requirements Gathering
• Business Process Analysis
• Analytical Skills
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Enterprise Resource Planning (ERP)
• System Upgrades
• User Acceptance Testing (UAT)
• Process Documentation
• Business Requirements Analysis

Soft Skills

• Attention to Detail
• Organisational Skills
• Time Management
• Collaboration
• Proactive Learning

Certifications & Qualifications

• Relevant Tertiary Qualification in Information Technology
• Computer Science
• Business Information Systems
• Commerce

Industry Keywords

• Information Security
• Audit Compliance
• Continuous Improvement
• Stakeholder Engagement
• System Performance