Graduate Customer Experience (CX)

Symbio

Sydney

Hybrid

AUD 65,000 - 75,000

Full time

2 days ago

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Benefits offered by this job

26 weeks parental leave

Internet discount

20% mobile discount

Fitness Passport

Flexible working

EAP

Merch discounts

Rewards and recognition

Training and development

Merch allowance

Job summary

Symbio invites graduates to join our Customer Experience (CX) team as a Graduate CX Coordinator in Sydney. You’ll launch your career by collecting and analyzing CX data, shaping customer outcomes, and supporting initiatives across the wholesale division.

The role offers mentoring, structured development, and exposure to impactful projects. You’ll work in a collaborative environment, gain hands-on experience, and be part of a program designed to accelerate growth in customer insights and service

Qualifications

Degree in Marketing, Product Design, Service Design, User Experience, Business, Communications or related discipline.

Responsibilities

Gather, analyse and interpret customer feedback and CX data to identify trends, opportunities and insights.
Assist in enhancing and improving our brand, reputation, products, services and operational support.
Contribute to initiatives that help achieve business goals and customer experience KPIs.
Collaborate with a broad range of stakeholders across the Symbio business.
Support special projects that drive improvements and deliver meaningful outcomes for our customers.
Assist with customer research activities, surveys and feedback programs.
Follow a structured development pathway with mentoring and professional development opportunities.
Participate in graduate program workshops, networking opportunities and development sessions.

Skills

Analytical skills

Written and verbal communication

Stakeholder management

Organisational skills

Creative mindset

Time management

Interest in technology and telecoms

Experience coordinating interviews/sur

Education

Marketing, Product Design, Service Design, User Experience, Business, Communications or related

Tools

Qualtrics

SurveyMonkey

AI tools

Job description

Symbio, part of the Aussie Broadband Group, is revolutionising global communications. Our platform delivers the full communications stack, from carrier infrastructure to enterprise collaboration solutions, across multiple Asia-Pacific markets. Our goal is to be the telco people love – our customers, team members, shareholders, and partners.

Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

Are you graduating in 2026 or have you recently completed a degree in Marketing, Product Design, Service Design, User Experience, or a related discipline? Are you ready to launch your career in customer experience and work with a team dedicated to creating exceptional customer outcomes?

We are looking for an enthusiastic, curious and driven Graduate Customer Experience (CX) Coordinator to join our team commencing 9 February 2027. This is an exciting opportunity to gain hands‑on experience in a collaborative environment where you'll learn from experienced professionals, contribute to meaningful projects, and develop your skills from day one.

In this role, you'll help improve the customer experience across the Symbio Wholesale Division while building a strong foundation for your career in customer experience, insights and service improvement.

This role is based in Sydney, with a hybrid work model that combines office and remote working.

What you’ll be doing

Gather, analyse and interpret customer feedback and CX data to identify trends, opportunities and actionable insights.
Assist in enhancing and improving our brand, reputation, products, services and operational support.
Contribute to initiatives that help achieve business goals and customer experience KPIs.
Collaborate with a broad range of stakeholders across the Symbio business.
Support special projects that drive improvements and deliver meaningful outcomes for our customers.
Assist with customer research activities, surveys and feedback programs.
Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth.
Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.

About Us

Our culture is built on five values that guide everything we do:

Don'tbe ordinary, be awesome | Think BIG | Nobullsh*t | Be good to people | Have fun

This role is based in Sydney, with a hybrid work model that combines office and remote working.

What you’ll be doing

Gather, analyse and interpret customer feedback and CX data to identify trends, opportunities and actionable insights.
Assist in enhancing and improving our brand, reputation, products, services and operational support.
Contribute to initiatives that help achieve business goals and customer experience KPIs.
Collaborate with a broad range of stakeholders across the Symbio business.
Support special projects that drive improvements and deliver meaningful outcomes for our customers.
Assist with customer research activities, surveys and feedback programs.
Follow a structured development pathway with mentoring, professional development opportunities and clear milestones designed to accelerate your growth.
Participate in graduate program workshops, networking opportunities and development sessions alongside other graduates across the business.

What we’re looking for

A degree in Marketing, Product Design, Service Design, User Experience, Business, Communications or a related discipline, completed within the last two years.
While not essential, previous exposure to Customer Experience, Customer Service, Retail, internships, university projects, or work experience will be highly valued
Strong analytical skills with the ability to investigate and solve problems methodically.
Excellent written and verbal communication skills.
Exposure to customer insight tools such as Qualtrics, SurveyMonkey, AI models, or similar platforms.
Strong organisational and planning skills, with the ability to coordinate interviews, surveys and customer research activities.
A creative and innovative mindset, always looking for ways to improve and add value.
Strong stakeholder management and relationship‑building skills.
An interest in the technology and telecommunications industry.
Effective time management and prioritisation skills.

We're looking for people who are curious, motivated and eager to learn. If you bring the right attitude, we'll help you build the skills.

#LI-Hybrid, #LI-MM1

Why Join Us

At Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole selves to work. As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."

We also give back to the communities we serve through ourPledge 1% commitment,community sponsorship programs, and paid community service leave for all staff.

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