Govt Client Service Officer - Finances (Fixed-Term)

Computracts Pty; Parramatta, Sydney; Sur place; AUD 55 000 - 72 000; Plein temps

Avantages offerts par ce poste

Fixed-term contract

Superannuation included

Résumé du poste

NSW Government Organisation is seeking Client Service Officers to join their Parramatta and Surry Hills teams. The role involves managing a customer caseload to deliver financial management services and make decisions on behalf of customers.

Key responsibilities include developing strategies for customer finances, engaging with customers to understand needs, and resolving issues. Selection criteria emphasize strong interpersonal skills, computer literacy, and adaptability to changing workloads.

Qualifications

• Well-developed interpersonal skills with ability to work in a team.
• General computer office skills and good working knowledge of Microsoft Office.
• Ability to handle fluctuating workloads and changing priorities.

Responsabilités

• Develop strategies and make substitute decisions to manage customer finances including medium to long term planning.
• Communicate with customers to understand financial needs and existing arrangements, build rapport and consult on aspirations.
• Actively listen to concerns and enquiries and work to resolve issues for customers and stakeholders.
• Escalate complex matters to senior staff as required and discuss progress and complete ongoing decisions, budgets and administration.

Connaissances

Interpersonal skills

Teamwork

Outils

Microsoft Office

Description du poste

NSW Government Organisation is seeking Client Service Officers to join their Parramatta and Surry Hills teams. The role involves managing a customer caseload to deliver financial management services and make decisions on behalf of customers.

Key responsibilities include developing strategies for customer finances, engaging with customers to understand needs, and resolving issues. Selection criteria emphasize strong interpersonal skills, computer literacy, and adaptability to changing workloads.