Customer Service Officer

Wirrigan Group; Newcastle; On-site; AUD 55,000 - 75,000; Full time

Job summary

NSW State Government Department is seeking a Customer Service Support Officer for a 6-month contract in Australia. The role focuses on delivering accurate guidance on finance, HR, and technical systems while ensuring a positive customer experience in a fast-paced contact centre.

You will respond to enquiries promptly, escalate complex issues, and continuously update knowledge of policies to provide efficient support. Atyping test result must be attached with the CV.

Qualifications

• Deliver high-quality customer service in a fast-paced contact centre.
• Respond promptly and professionally to enquiries while maintaining confidentiality.
• Escalate complex enquiries to the Centre of Expertise for resolution.
• Stay updated with policies and processes to provide accurate support.

Responsibilities

• Deliver high-quality customer service by engaging effectively with clients in a fast-paced contact centre environment.
• Respond promptly and professionally to customer enquiries while maintaining confidentiality and discretion.
• Escalate complex or non-standard enquiries to the appropriate Centre of Expertise for resolution.
• Stay up to date with relevant policies, legislation, and business processes to provide accurate and efficient support.
• Accurately record customer interactions using multiple technology platforms, while meeting KPIs.
• Demonstrate commitment to delivering exceptional service with professionalism and care.
• Show resilience and adaptability under high-pressure situations.
• Take initiative, act with accountability, and manage time and tasks effectively.
• Communicate clearly and confidently, tailoring messages to different audiences.
• Apply strong problem-solving skills and navigate multiple technology platforms and databases.
• Attach up-to-date typing test results on CV (Mandatory).

Skills

Customer service

Communication

Problem solving

Job description

Commence on 11/01/2027, 6 months contract

35 hours per week

NSW State Government Department - As a Customer Service Support Officer, you will provide accurate advice and direction on queries related to finance, human resources, and technical systems, ensuring a positive and solution-focused experience for every customer.

Your responsibilities

Deliver high-quality customer service by engaging effectively with clients in a fast-paced contact centre environment.

Respond promptly and professionally to customer enquiries while maintaining confidentiality and discretion.

Escalate complex or non-standard enquiries to the appropriate Centre of Expertise for resolution.

Stay up to date with relevant policies, legislation, and business processes to provide accurate and efficient support.

Accurately record customer interactions using multiple technology platforms, while consistently meeting daily and monthly KPIs.

Demonstrate a strong commitment to delivering exceptional customer service with professionalism and care.

Show resilience, adaptability, and courage when facing challenges or high-pressure situations.

Take initiative, act with accountability, and manage time and tasks effectively.

Communicate clearly and confidently, tailoring messages to suit different audiences.

Apply strong problem-solving skills and confidently navigate multiple technology platforms and databases.

Attach up to date - Typing Test - Alphanumerical results on CV (Mandatory)

This position is open to candidates with full working rights in Australia. Only shortlisted applicants will be contacted.