Client Service Officer (Customer Service)

Charterhouse; City of Parramatta; Presencial; AUD 68.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Meaningful work supporting vulnerable

Office-based Parramatta location

Contract extension - long term role

Descripción de la vacante

Charterhouse in Parramatta, NSW is seeking a Client Service Officer to join a community-facing team delivering essential financial management support to vulnerable clients. This office-based role offers 35 hours per week from Monday to Friday, at $41.50 per hour plus Super, with an initial one-month contract and extension potential.

You will manage a caseload, develop budgets, respond to enquiries, and collaborate with internal teams to ensure compassionate, high-quality service.

Formación

• Strong customer service, case management or client support experience.
• Experience supporting people with disability, older persons, vulnerable individuals or complex client groups.
• Excellent communication and relationship-building skills.
• Strong problem-solving and decision-making abilities.
• Ability to manage competing priorities and work within policies and procedures.
• Compassionate, respectful and customer-focused approach.
• Intermediate computer skills and confidence using multiple systems.

Responsabilidades

• Manage a caseload of customers requiring financial management support.
• Develop budgets, financial strategies and make substitute financial decisions on behalf of customers.
• Engage with customers and stakeholders to understand financial needs, circumstances and aspirations.
• Respond to enquiries and resolve issues in a timely, professional and empathetic manner.
• Deliver high-quality customer service aligned with customer excellence principles.
• Collaborate with internal teams to achieve positive customer outcomes.
• Maintain accurate records and utilise relevant systems and processes effectively.
• Escalate complex matters and complaints appropriately.
• Contribute to continuous improvement initiatives and team success.

Conocimientos

Customer service

Case management

Disability support

Communication

Problem solving

Prioritization

Descripción del empleo

Client Service Officer (Customer Service)

Location: Parramatta, NSW (Office-based)
Rate: $41.50 per hour + Super
Contract: Immediate start - ongoing contract - initially 1 month with extension
Hours: 35 hours per week (7 hours per day) - Monday to Friday 9:00am - 5:00-m

About the Opportunity: We are seeking a dedicated and customer-focused Client Service Officer to join a team delivering essential financial management services to vulnerable members of the community.

This role offers the opportunity to make a meaningful difference by supporting customers and helping manage their financial affairs with care, empathy and professionalism.

Working within a supportive team environment, you will build strong relationships with customers, families and stakeholders while ensuring high-quality service outcomes.

Key Responsibilities:

• Manage a caseload of customers requiring financial management support.


• Develop budgets, financial strategies and make substitute financial decisions on behalf of customers.


• Engage with customers and stakeholders to understand financial needs, circumstances and aspirations.


• Respond to enquiries and resolve issues in a timely, professional and empathetic manner.


• Deliver high-quality customer service aligned with customer excellence principles.


• Collaborate with internal teams to achieve positive customer outcomes.


• Maintain accurate records and utilise relevant systems and processes effectively.


• Escalate complex matters and complaints appropriately.


• Contribute to continuous improvement initiatives and team success.

About You:

• Strong customer service, case management or client support experience.


• Experience supporting people with disability, older persons, vulnerable individuals or complex client groups.


• Excellent communication and relationship‑building skills.


• Strong problem‑solving and decision‑making abilities.


• The ability to manage competing priorities and work within established policies and procedures.


• A compassionate, respectful and customer‑focused approach.


• Intermediate computer skills and confidence using multiple systems.

What's on Offer?

• Meaningful work supporting vulnerable members of the community.


• Supportive and collaborative team environment.


• Convenient Parramatta location.


• Contract extension - long term role

If you're passionate about delivering exceptional customer service and making a positive impact in people's lives, we'd love to hear from you.