Government Case Management & Program Officer

DFP Recruitment; Canberra; On-site; AUD 80,000 - 110,000; Full time

Job summary

DFP Recruitment is seeking experienced Case Management / Program Officers to support a high-profile Australian Government program in Canberra. APS4 and APS5 levels for a 12-month contract with potential extension and October start date.

You will assess information, manage cases and deliver timely outcomes in a highly regulated environment, handling sensitive information with professionalism and sound judgement.

Qualifications

• Experience handling case management in a regulated environment.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to manage sensitive situations.

Responsibilities

• Manage cases in accordance with relevant legislation, policies and procedures.
• Communicate clearly and sensitively with clients and stakeholders.
• Review and interpret complex information to support informed decision‑making.
• Maintain accurate case notes, records and supporting documentation.
• Analyse data and identify relevant issues, trends or inconsistencies.
• Manage competing priorities and meet established deadlines.
• Work independently while contributing to team objectives.
• Handle sensitive and confidential information appropriately.

Skills

Case management

Written communication

Verbal communication

Interpersonal skills

Attention to detail

Judgement/ professional judgement

Data interpretation

Job description

DFP Recruitment is seeking experienced Case Management / Program Officers to support a high-profile Australian Government program in Canberra. APS4 and APS5 levels for a 12-month contract with potential extension and October start date.

You will assess information, manage cases and deliver timely outcomes in a highly regulated environment, handling sensitive information with professionalism and sound judgement.