APS4 / 5 Case Management Program Officer

DFP Recruitment; Canberra; On-site; AUD 80,000 - 110,000; Full time

Job summary

DFP Recruitment is seeking experienced Case Management / Program Officers to support a high-profile Australian Government program in Canberra. APS4 and APS5 levels for a 12-month contract with potential extension and October start date.

You will assess information, manage cases and deliver timely outcomes in a highly regulated environment, handling sensitive information with professionalism and sound judgement.

Qualifications

• Experience handling case management in a regulated environment.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and ability to manage sensitive situations.

Responsibilities

• Manage cases in accordance with relevant legislation, policies and procedures.
• Communicate clearly and sensitively with clients and stakeholders.
• Review and interpret complex information to support informed decision‑making.
• Maintain accurate case notes, records and supporting documentation.
• Analyse data and identify relevant issues, trends or inconsistencies.
• Manage competing priorities and meet established deadlines.
• Work independently while contributing to team objectives.
• Handle sensitive and confidential information appropriately.

Skills

Case management

Written communication

Verbal communication

Interpersonal skills

Attention to detail

Judgement/ professional judgement

Data interpretation

Job description

Federal Government Opportunity

Labour Hire Contract

We are seeking experienced and professional Case Management / Program Officers to support a high-profile Australian Government program. We have both APS4 and APS5 opportunities available. This is a 12 month contract with possibility of extension with a October commencement.

This opportunity is suited to individuals who can manage sensitive and complex matters with professionalism, empathy and sound judgement. Successful candidates will assess information, manage cases and deliver accurate and timely outcomes in a highly regulated environment.

Key responsibilities

• Manage cases in accordance with relevant legislation, policies and procedures.
• Communicate clearly and sensitively with clients and stakeholders.
• Review and interpret complex information to support informed decision-making.
• Maintain accurate case notes, records and supporting documentation.
• Analyse data and identify relevant issues, trends or inconsistencies.
• Manage competing priorities and meet established deadlines.
• Work independently while contributing positively to team objectives.
• Handle sensitive and confidential information appropriately.

The ideal candidate will demonstrate:

• Previous case management experience.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and the ability to manage sensitive situations.
• High attention to detail and a commitment to accuracy.
• The ability to interpret and apply complex legislation, policy and procedural guidance.
• Strong organisational and time-management skills.
• Sound analytical skills, including the ability to understand and interpret data.
• The capacity to deliver outcomes both independently and collaboratively.
• Professional judgement, discretion and resilience.
• Previous experience within government or another regulated environment will be highly regarded.

DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise [e-mail]1300 337 000and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.