Participant Support Specialist (Gov Program)

DFP Recruitment; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

DFP Recruitment seeks an APS4 Participant Support Officer for a Federal Government Agency in Melbourne. You will handle enquiries, provide accurate advice, and support administrative processes across multiple systems.

You will engage stakeholders, manage competing priorities, and apply policy when needed. The role focuses on service delivery, problem-solving, and contributing to program reform aimed at supporting participants and their families.

Qualifications

• Strong communication and stakeholder engagement skills.
• Ability to manage competing priorities and deadlines.
• Sound judgement when handling sensitive or complex matters.
• Experience delivering administrative and operational support in a busy environment.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively while managing tasks independently.

Responsibilities

• Manage enquiries and provide accurate advice and support.
• Conduct desktop reviews and maintain records across a range of systems.
• Make outbound calls to participants, providers and other stakeholders.
• Manage workflow and administrative processes to meet team objectives.
• Resolve matters and escape complex issues as required.
• Support project activities, reporting, research and process improvements.
• Apply legislation, policies and procedures to support decision-making.

Skills

Customer service

Stakeholder engagement

Administration

Problem solving

Attention to detail

Time management

Teamwork

Communication

Tools

Microsoft Office

Job description

DFP Recruitment seeks an APS4 Participant Support Officer for a Federal Government Agency in Melbourne. You will handle enquiries, provide accurate advice, and support administrative processes across multiple systems.

You will engage stakeholders, manage competing priorities, and apply policy when needed. The role focuses on service delivery, problem-solving, and contributing to program reform aimed at supporting participants and their families.