Governance & Compliance Lead - Customer Communications

TAL Australia; Sydney; On-site; AUD 100,000 - 140,000; Full time

Job summary

TAL Australia is seeking a Correspondence Governance Manager to strengthen governance around customer communications and regulatory obligations. This role, based in Sydney or Melbourne, leads governance controls, oversight of Material Service Providers, and risk reporting to ensure compliant, reliable customer interactions across TAL’s Direct and Retail brands.

You will drive audit readiness, collaborate with Legal, Risk and Finance, and support incident remediation while maintaining a rigorous

Qualifications

• Bring 2+ years’ experience in governance, risk, compliance, operations or supplier management, ideally in financial services or insurance.
• Apply working knowledge of regulatory obligations, including CPS 230, customer communications requirements and relevant privacy considerations.
• Manage third-party or Material Service Provider relationships with confidence, including performance, contract and due diligence activities.
• Use a structured, detail-oriented approach to documentation, evidence management, reporting and process control.
• Build effective relationships across Legal, Risk, Compliance, Finance and external suppliers to support strong governance outcomes.
• Communicate clearly in writing and manage competing priorities to deliver accurate governance materials on time.

Responsibilities

• Strengthen governance controls to ensure mandatory customer communications are accurate, compliant and well managed.
• Oversee Material Service Provider performance to protect service quality, resilience and regulatory obligations.
• Maintain risk visibility through effective reporting, evidence and governance insights for senior stakeholders.
• Support incident resolution to minimise customer impact and drive sustainable remediation outcomes.
• Enable audit readiness by maintaining clear controls, documentation and evidence across correspondence activity.
• Identify cost and service improvement opportunities while safeguarding compliance, quality and customer outcomes.

Skills

Governance

Risk management

Compliance

Operations

Supplier management

Regulatory knowledge

Documentation

Reporting

Stakeholder comms

Job description

TAL Australia is seeking a Correspondence Governance Manager to strengthen governance around customer communications and regulatory obligations. This role, based in Sydney or Melbourne, leads governance controls, oversight of Material Service Providers, and risk reporting to ensure compliant, reliable customer interactions across TAL’s Direct and Retail brands.

You will drive audit readiness, collaborate with Legal, Risk and Finance, and support incident remediation while maintaining a rigorous