Hybrid Life Insurance Communications Manager

TAL Australia; Sydney; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible working options

Wellbeing initiatives

Discounted insurance

Job summary

TAL Australia’s Customer Communications team shapes clear, compliant policy information for customers, helping them understand their cover and rights. You’ll translate complex life insurance details into plain language and support trusted customer outcomes across Direct and Retail channels.

Based in Sydney or Melbourne, this role requires 2+ years in regulated communications, collaboration with internal and external stakeholders, and a disciplined approach to governance and deadlines to ensure

Qualifications

• 2+ years’ experience in customer, mandatory or regulated communications.
• Know how to create communications meeting technical, regulatory and customer needs.
• Experience from financial services, insurance, telecoms or regulated environments.
• Clear and accurate written and verbal communication with strong attention to detail.
• Collaborate confidently with internal and external stakeholders.
• Manage competing priorities within project teams and delivery timeframes.

Responsibilities

• Create clear, customer-focused communications that simplify life insurance information.
• Ensure mandatory correspondences meet regulatory, business and brand requirements.
• Translate stakeholder needs into effective communication outcomes.
• Coordinate approvals with internal and external partners for compliant communications.
• Deliver communications within project timeframes across customer lifecycle moments.
• Maintain strong document governance for accuracy and version control.

Skills

Customer communications

Regulated communications

Financial services

Stakeholder collaboration

Attention to detail

Time management

Job description

TAL Australia’s Customer Communications team shapes clear, compliant policy information for customers, helping them understand their cover and rights. You’ll translate complex life insurance details into plain language and support trusted customer outcomes across Direct and Retail channels.

Based in Sydney or Melbourne, this role requires 2+ years in regulated communications, collaboration with internal and external stakeholders, and a disciplined approach to governance and deadlines to ensure