Customer Communications Governance Leader

TAL; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

TAL is a leading Australian life insurer protecting millions. We are seeking a Correspondence Governance Manager to strengthen governance and oversight of customer communications across Direct and Retail brands, ensuring accuracy, compliance and timely delivery in a regulated environment.

Based in Sydney or Melbourne, you will work with Legal, Risk and external suppliers, oversee Material Service Provider performance, drive audit readiness and reporting, and enable sustainable remediation while

Qualifications

• Bring 2+ years’ experience in governance, risk, compliance, operations or supplier management.
• Apply working knowledge of regulatory obligations, including CPS 230, customer communications requirements and relevant privacy considerations.
• Manage third-party or Material Service Provider relationships with confidence, including performance, contract and due diligence activities.
• Use a structured, detail-oriented approach to documentation, evidence management, reporting and process control.
• Build effective relationships across Legal, Risk, Compliance, Finance and external suppliers to support strong governance outcomes.
• Communicate clearly in writing and manage competing priorities to deliver accurate governance materials on time.

Responsibilities

• Strengthen governance controls to ensure mandatory customer communications are accurate, compliant and well managed.
• Oversee Material Service Provider performance to protect service quality, resilience and regulatory obligations.
• Maintain risk visibility through effective reporting, evidence and governance insights for senior stakeholders.
• Support incident resolution to minimise customer impact and drive sustainable remediation outcomes.
• Enable audit readiness by maintaining clear controls, documentation and evidence across correspondence activity.
• Identify cost and service improvement opportunities while safeguarding compliance, quality and customer outcomes.

Skills

Governance

Risk management

Compliance

Operations

Supplier management

Job description

TAL is a leading Australian life insurer protecting millions. We are seeking a Correspondence Governance Manager to strengthen governance and oversight of customer communications across Direct and Retail brands, ensuring accuracy, compliance and timely delivery in a regulated environment.

Based in Sydney or Melbourne, you will work with Legal, Risk and external suppliers, oversee Material Service Provider performance, drive audit readiness and reporting, and enable sustainable remediation while