Governance & Assurance Advisor - Risk, Privacy & Compliance

Department of Customer Service; Sydney; On-site; AUD 117,000 - 129,000; Full time

Job summary

The Department of Customer Service in Sydney (Parramatta NSW) is seeking an Advisor Governance and Assurance to lead governance, risk and privacy activities within the Duties and Grants Governance and Risk Team.

You will manage ministerial correspondence, complaints and privacy matters, provide practical advice, and drive assurance and audit initiatives to strengthen controls and trust across government services.

Qualifications

• Experience in governance, risk, privacy or compliance within a public sector or regulated environment.
• Ability to translate governance requirements into practical advice and actions.
• Proven ability to build relationships with diverse stakeholders and influence outcomes.

Responsibilities

• Lead governance, risk management, privacy compliance and assurance initiatives.
• Manage ministerial correspondence, complaints, Ombudsman inquiries and statutory requests.
• Provide governance, risk, privacy and compliance advice to stakeholders.
• Lead assurance, audit and review activities with engagement and action tracking.
• Facilitate governance reviews and workshops to identify improvements.
• Develop briefs, reports, options papers and training materials.
• Coach team members and foster a high-performing team culture.

Skills

Governance

Risk management

Privacy

Compliance

Job description

The Department of Customer Service in Sydney (Parramatta NSW) is seeking an Advisor Governance and Assurance to lead governance, risk and privacy activities within the Duties and Grants Governance and Risk Team.

You will manage ministerial correspondence, complaints and privacy matters, provide practical advice, and drive assurance and audit initiatives to strengthen controls and trust across government services.