Advisor Governance and Assurance

Department of Customer Service; Sydney; On-site; AUD 117,000 - 129,000; Full time

Job summary

The Department of Customer Service in Sydney (Parramatta NSW) is seeking an Advisor Governance and Assurance to lead governance, risk and privacy activities within the Duties and Grants Governance and Risk Team.

You will manage ministerial correspondence, complaints and privacy matters, provide practical advice, and drive assurance and audit initiatives to strengthen controls and trust across government services.

Qualifications

• Experience in governance, risk, privacy or compliance within a public sector or regulated environment.
• Ability to translate governance requirements into practical advice and actions.
• Proven ability to build relationships with diverse stakeholders and influence outcomes.

Responsibilities

• Lead governance, risk management, privacy compliance and assurance initiatives.
• Manage ministerial correspondence, complaints, Ombudsman inquiries and statutory requests.
• Provide governance, risk, privacy and compliance advice to stakeholders.
• Lead assurance, audit and review activities with engagement and action tracking.
• Facilitate governance reviews and workshops to identify improvements.
• Develop briefs, reports, options papers and training materials.
• Coach team members and foster a high-performing team culture.

Skills

Governance

Risk management

Privacy

Compliance

Job description

Advisor Governance and Assurance

• Grade: Revenue NSW Grade 7/8
• Employment Type: Ongoing, Full-time
• Location: 4PSQ, Parramatta, NSW
• Salary Range:$116,981 - $129,492 base plus super and annual leave loading

This role sits within Revenue NSW, Duties and Grants, Governance and Risk Team

About the team

The Duties and Grants Governance and Risk function provide critical oversight across governance, risk, privacy, assurance, and high-risk statutory matters, helping build trust, strengthen accountability, and meet our obligations to customers, stakeholders and government.

This is a unique opportunity to join a high-performing team whose work is critical to maintaining the integrity, reputation and effectiveness of Duties and Grants. Offering a rare combination of variety, visibility and impact, you will contribute to matters that shape organisational outcomes and strengthen trust in our services.

Your day-to-day

• Lead initiatives that strengthen governance, risk management, privacy compliance and assurance across Duties and Grants, driving continuous improvement and capability uplift.
• Manage complex and sensitive matters, including Ministerial correspondence, complaints, Ombudsman enquiries, privacy matters and other statutory requests, providing advice and recommendations to support decision-making.
• Provide governance, risk, privacy and compliance advice to stakeholders, helping the business navigate obligations, manage emerging issues and achieve better customer and business outcomes.
• Lead assurance, audit and review activities, including stakeholder engagement, analysis, recommendation development and tracking actions through to implementation.
• Facilitate risk, privacy and governance reviews, workshops and discussions, identifying improvement opportunities and supporting the effective management of risk and compliance obligations.
• Develop high-quality briefs, reports, options papers, training materials and communications, and deliver initiatives that strengthen governance and risk capability across Duties and Grants.
• Coach and support team members, sharing knowledge and expertise to build capability, foster continuous learning and contribute to a high-performing team culture.

To be successful in this role you will demonstrate:

• Knowledge of governance, risk, privacy, assurance, compliance or a related discipline, and the capability to translate requirements into practical advice.
• Proven track record building productive relationships and collaborating with a diverse range of stakeholders to achieve outcomes.
• Strong analytical and critical thinking skills, including the capacity to assess complex issues, exercise sound judgement and develop recommendations that support informed decision-making.
• Excellent organisational skills, with a demonstrated ability to manage competing priorities and deliver quality outcomes in a dynamic and fast-paced environment.
• Highly developed communication skills, including the preparation of clear, concise and insightful briefings, reports and presentations for a range of audiences.
• Demonstrated success leading initiatives, projects or business activities, and contributing to business improvements and operational outcomes.

Salary Grade 7/8, with the base salary for this role starting at $116981 base plus superannuation.

Closing Date: Wednesday, 23rd SEP 2026 at 9:59am

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8130 or [e-mail].

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Information on adjustments available for the recruitment process