Gold Coast Operations & Admin Lead (Multi-Division)

Reflections Services; Gold Coast City; On-site; AUD 110,000 - 140,000; Full time

Job summary

Reflections Services is seeking an Operations & Administration Manager for its Gold Coast branch. This hands-on leadership role blends operational delivery with office administration across Height Safety, Rope Access Cleaning, Building Maintenance and Tritoflex.

You will schedule crews, manage client relationships, ensure compliance, and drive efficiency in a fast-paced environment. You will coordinate jobs, allocate resources, support quotes, monitor progress against budgets, and liaise with

Qualifications

• 3+ years in operations, scheduling or office/branch management.
• Experience in trades, construction, facilities management, or property services.
• Proven ability to coordinate multiple jobs and crews under deadlines.
• Strong written and verbal communication with clients and tradespeople.
• Knowledge of WHS obligations and height safety compliance.
• Proficient with CRM software and Office suites.

Responsibilities

• Plan, schedule and coordinate jobs across four service divisions on the Gold Coast.
• Allocate labour, equipment and vehicles to jobs, balancing deadlines.
• Act as primary contact for Gold Coast clients on scheduling and issue resolution.
• Support quoting and estimating for Gold Coast work with crews and estimating team.
• Monitor progress against budget and timeframe, flagging variations or delays.
• Liaise with Tritoflex on roof restoration sequencing and site readiness.
• Manage branch administration and invoicing coordination with Brisbane finance.

Skills

Operations management

Scheduling

Client communication

CRM software

MS Office / Google Workspace

Autonomous work

Education

White Card

Working at Heights ticket

Tools

Job management software

CRM software

Google Workspace

Microsoft Office

Job description

Reflections Services is seeking an Operations & Administration Manager for its Gold Coast branch. This hands-on leadership role blends operational delivery with office administration across Height Safety, Rope Access Cleaning, Building Maintenance and Tritoflex.

You will schedule crews, manage client relationships, ensure compliance, and drive efficiency in a fast-paced environment. You will coordinate jobs, allocate resources, support quotes, monitor progress against budgets, and liaise with