Gold Class Premium Hospitality Team Members

EVT Group; Brisbane; Presencial; AUD 32.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% off dining and stays across EVT 호텔

$2 movie tickets + discounts on Gold Q

Seasonal perks at Thredbo

Career growth across hotel & cinema

Descripción de la vacante

EVT Group is seeking Gold Class - Premium Hospitality Team Members in Brisbane to deliver exceptional guest experiences in a fast-paced cinema environment. You will lead service, coordinate food and beverage, and ensure high standards of presentation and guest care.

Applicants should have strong customer service, team leadership and communication skills, plus an RSA certificate. Food safety certification is a plus, and availability for evenings, weekends and holidays is required.

Formación

• Experience in restaurant or premium hospitality with strong service skills.
• Experience leading or supervising teams in a fast-paced environment.
• RSA certificate is required for this role.
• Food Safety Supervisor Certification is desirable but not essential.
• Ability to work evenings, weekends, public holidays and peak periods.

Responsabilidades

• Create exceptional Gold Class experiences with warm, polished service.
• Lead from the front during busy periods to keep the team energized.
• Coordinate food and beverage service quickly and accurately.
• Build rapport with guests and respond confidently to requests.
• Coach and motivate team members to maintain high standards.
• Collaborate with kitchen and cinema teams for smooth service.
• Maintain cleanliness, food safety, RSA compliance and WHS.

Conocimientos

Customer service

Team leadership

Communication

Guest engagement

Flexibility

Educación

RSA certificate

Food Safety Supervisor Certification (desirable)

Descripción del empleo

Title: Gold Class - Premium Hospitality Adult Team Members - Level 2

Event Cinemas Loganholme is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Event Cinemas sets itself apart with a world of entertainment experiences under one roof. From setting the global standard in premium cinema to creating playful, welcoming spaces, we’re always evolving to delight our customers. We're all about making our customers’ day with a friendly, can-do approach going the extra mile, every time. If you too are a customer service superstar, then we want to hear from you!

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Create exceptional Gold Class experiences by delivering warm, polished and attentive service from the moment guests arrive.
• Lead from the front during busy service periods, keeping the team focused, energised and working together to deliver a seamless experience.
• Coordinate food and beverage service with pace and accuracy, ensuring orders are delivered efficiently and presented to a consistently high standard.
• Build genuine rapport with guests, anticipate their needs and respond confidently to requests or service concerns.
• Support, coach and motivate team members to maintain high standards of service, presentation and teamwork throughout each shift.
• Work closely with kitchen and cinema teams to keep communication clear and service running smoothly.
• Maintain strong standards across cleanliness, food safety, RSA compliance and WHS.

What You’ll Bring

• Previous experience in restaurant, bar, premium hospitality or a similarly fast-paced food and beverage environment, with strong transferable service skills.
• Experience leading or supervising teams in a busy customer-facing environment.
• A passion for delivering exceptional service and creating memorable guest experiences.
• The ability to remain composed, organised and guest-focused while working at pace.
• Strong communication skills, confidence and a natural ability to connect with both guests and team members.
• A proactive, hands-on approach and the ability to adapt quickly when priorities change.
• A current Responsible Service of Alcohol (RSA) certificate is required.
• Food Safety Supervisor Certification is highly regarded but not essential.
• Flexibility to work evenings, weekends, public holidays and peak cinema trading periods.

How You Work

• Daymaker ethos - no one’s too big for the small things.
• Resilient and solutions-focused - stays calm, moves fast.
• Growth mindset - learns, shares, and lifts everyone up

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• The possibility of career growth across our hotel & entertainment network.