Gold Class Cinema Worker

EVT Group; Ipswich City; On-site; AUD 48,000 - 64,000; Full time

Benefits offered by this job

50% dining and stays

Movie ticket discounts

Seasonal perks at Thredbo

Career growth opportunities

Job summary

EVT Group is seeking a friendly Gold Class Cinema Employee Level 2 for Event Cinemas Springfield. You will deliver warm, polished guest service and help create memorable experiences from the moment guests arrive.

Lead by example during peak times, coordinate food and beverage with the kitchen, and ensure high standards of service, safety and guest satisfaction across shifts. RSA and food safety knowledge are essential, with opportunities for career growth within EVT.

Qualifications

• Experience in premium hospitality or fast-paced food and beverage environments.
• Experience leading or supervising teams in a busy customer-facing setting.
• Excellent guest communication and service orientation.
• Current RSA certificate required.
• Food Safety Supervisor Certification is advantageous.

Responsibilities

• Create exceptional Gold Class experiences with warm, polished service.
• Lead from the front during busy periods to keep the team energized and cohesive.
• Coordinate food and beverage service with pace and accuracy, ensuring high presentation standards.
• Build rapport with guests and respond confidently to requests or concerns.
• Coach and motivate team members to maintain service standards across shifts.
• Collaborate with kitchen and cinema teams to ensure smooth service flow.
• Maintain cleanliness, food safety, RSA compliance and WHS standards.

Skills

Customer service

Team leadership

Communication skills

RSA certificate

Food safety

Job description

Title: Gold Class Cinema Employee Level 2

Event Cinemas Springfield is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.

Event Cinemas sets itself apart with a world of entertainment experiences under one roof. From setting the global standard in premium cinema to creating playful, welcoming spaces, we’re always evolving to delight our customers. We're all about making our customers’ day with a friendly, can-do approach going the extra mile, every time. If you too are a customer service superstar, then we want to hear from you!

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

Key Responsibilities

• Create exceptional Gold Class experiences by delivering warm, polished and attentive service from the moment guests arrive.

• Lead from the front during busy service periods, keeping the team focused, energised and working together to deliver a seamless experience.

• Coordinate food and beverage service with pace and accuracy, ensuring orders are delivered efficiently and presented to a consistently high standard.

• Build genuine rapport with guests, anticipate their needs and respond confidently to requests or service concerns.

• Support, coach and motivate team members to maintain high standards of service, presentation and teamwork throughout each shift.

• Work closely with kitchen and cinema teams to keep communication clear and service running smoothly.

• Maintain strong standards across cleanliness, food safety, RSA compliance and WHS.

What You’ll Bring

• Previous experience in restaurant, bar, premium hospitality or a similarly fast-paced food and beverage environment, with strong transferable service skills.

• Experience leading or supervising teams in a busy customer-facing environment.

• A passion for delivering exceptional service and creating memorable guest experiences.

• The ability to remain composed, organised and guest-focused while working at pace.

• Strong communication skills, confidence and a natural ability to connect with both guests and team members.

• A proactive, hands-on approach and the ability to adapt quickly when priorities change.

• A current Responsible Service of Alcohol (RSA) certificate is required.

• Food Safety Supervisor Certification is highly regarded but not essential.

• Flexibility to work evenings, weekends, public holidays and peak cinema trading periods.

How You Work

• Daymaker ethos - no one’s too big for the small things.
• Resilient and solutions-focused - stays calm, moves fast.
• Growth mindset - learns, shares, and lifts everyone up

Perks from Day One

As part of EVT, you unlock Elevate Perks from your first day.

• 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
• $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
• Seasonal perks at Thredbo.
• The possibility of career growth across our hotel & entertainment network.

Talk about frogs. We love frogs.

We welcome applicants from all backgrounds.