Cinema Gold Class Cook

EVT Limited; Gold Coast City; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Employee discounts

Job summary

EVT Limited's Event Cinemas on the Gold Coast is hiring a customer service focused team member to join our cinema and food service team. You will prepare and serve Gold Class menu items, manage the register, and help deliver exceptional guest experiences across cinema and retail duties.

In this role you’ll maintain HACCP standards, handle stock and waste, support campaigns, and contribute to a friendly, safe environment for guests and colleagues. RSA certification is required where applicable.

Qualifications

• Experience in hospitality or cinema retail preferred.
• RSA certification required.
• Ability to work in a fast-paced team.
• Excellent customer service skills.

Responsibilities

• Prepare and cook Gold Class menu items to recipe specifications.
• Maintain kitchen cleanliness and food safety standards (HACCP).
• Monitor storage, waste and freshness.
• Deliver exceptional customer service and address feedback.
• Open/close shift procedures and maintain area.

Skills

Customer service

Cash handling

Food safety

Team player

Education

RSA certification

Tools

POS system

Ticketing system

Job description

Event Cinemas sets itself apart with a world of entertainment experiences under one roof. From setting the global standard in premium cinema to creating playful, welcoming spaces, we’re always evolving to delight our customers. We’re all about making our customers’ day with a friendly, can-do approach going the extra mile, every time. If you too are a customer service superstar, then we want to hear from you!

EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you.

About the Role:

• General Cinema Duties
  • Prepare and cook Gold Class menu items to recipe specifications, ensuring consistency in taste, presentation, and portioning.
  • Maintain kitchen cleanliness and food safety standards in accordance with HACCP and company policies.
  • Monitor food storage and rotation to minimise waste and ensure freshness.
  • Continuously monitor and consistently deliver customer service to an exceptional standard. Ensures a positive experience for all patrons by prioritising and attending to their needs proactively.
  • Address and handle minor customer feedback, ensuring prompt resolution while maintaining a positive customer experience, within the scope of knowledge and skill at this level.
  • Actively contribute to and participate in all cinema campaigns.
  • Follow Workplace Health and Safety policies and procedures including emergency procedures.
  • Attend and complete all mandatory training sessions as designated by EVT.
  • Assist fellow employees as needed, fostering a cooperative and supportive work environment.
  • Conduct thorough and precise opening, closing and shift change-over procedures for the relevant area.
  • Ensure a well-maintained and aesthetically pleasing work area through regular presentation and minor maintenance tasks.
  • Monitor, action (where appropriate to skill and knowledge level) and/or report any issues with all cinema assets and property. This includes but is not limited to; auditorium seating, all cinema equipment, customer facing and back-of-house property and products, including bathroom facilities.
  • Maintain a high standard of cleanliness and hygiene through diligent cleaning practices.
  • Security knowledge and awareness.
  • Queue management and crowd control.
  • Lost property maintenance.
• Retail Customer Service
  • Proficiency in register operation and ticketing systems.
  • Product and service knowledge.
  • Cash preparation and responsibility for own till.
  • Conduct self-audits and ensure financial balance through attention to detail and accuracy.
  • Prepare food and beverages for sale, ensuring a high standard of quality and product presentation.
  • Maintain product stock levels and presentation, in accordance with planograms where applicable.
  • Assist with stock control through accurate stock handling. Support preparation for stocktake as required.
  • RSA qualifications as required.
• Maintain an elevated standard of customer service by prioritising and attending to their needs proactively.
• Presentation and minor maintenance of games machines.
• Queue management and crowd control including allocated seating management.
• Performs regular checks of ticketing, auditoriums and public access areas. Action and/or report issues as appropriate to skill and knowledge at this level.
• Support on-screen presentation by monitoring, actioning and/or reporting film quality, in-cinema comfort and ambiance issues.
• 4. Bio-Box Training
  • Identify projection room equipment including audio equipment, TMS, LMS, BMS, workstation, projectors, film formats.
  • Monitor and rectify issues with sound, focus/framing in auditoriums, supporting a high standard of content presentation.
  • Content management including DCP-delivery and ingest via physical hard drives, IP delivery & satellite delivery.
  • Monitor the delivery of alternative content including live satellite streaming and special event screenings.
  • TMS daily scheduled session check.
  • Audio Video content requirements for Conference and Events (AV equipment, laptops, audio format changes etc.).
  • Knowledge in film programming.
  • General maintenance within the cinema complex as appropriate to skill and knowledge at this level.
    KPI’s

Love catching the latest movies, dining at trendy restaurants, staying in incredible hotels, or even hitting the slopes at Thredbo? Well, you’re about to. EVT Perks offer a range of always‑on discounts on our amazing entertainment and travel experiences across Australia and New Zealand. Best of all, these perks are available to every EVT employee, including casual employees, starting from day one.

Join Event Cinemas and become an EVT experience creator, opportunity taker, the ultimate Daymaker. Join and make a positive impact on our people, communities, and environment every day.