Global Wealth Management Production Support Specialist

CLSA; Sydney; Sur place; AUD 90 000 - 130 000; Plein temps

Résumé du poste

CLSA is seeking an experienced Wealth Management IT support professional based in Australia to provide application and production support for WM systems. The role emphasizes extended-hours coverage, including 5x24 U.S. equities trading, and collaboration across regions and time zones.

You will work with business users, development, and infrastructure teams to ensure stable operations, timely incident handling, and effective issue resolution in a live production environment.

Qualifications

• Bachelor's degree or above in Computer Science, Information Technology, Engineering, Finance, or related discipline.
• Minimum 3 years' experience in application support, production support, or IT operations within securities, brokerage, trading, banking, or wealth management domains.
• Solid understanding of production support processes, incident management, service monitoring, and operational controls.
• Familiarity with Linux / Unix commands, SQL, log analysis, and basic scripting for troubleshooting and operational support.
• Experience supporting trading platforms, brokerage systems, market data systems, or other business-critical financial applications is preferred.

Responsabilités

• Provide day-to-day production and application support for Wealth Management business systems, including trading, brokerage, account servicing, and digital client platforms.
• Support extended-hours business activities, especially 5x24 U.S. equities trading, and provide early-day operational support before Hong Kong market open.
• Monitor system health, application status, interfaces, scheduled jobs, and key business processes to ensure stable production operations.
• Perform first-level issue triage, incident analysis, and troubleshooting for production problems; coordinate timely follow-up and resolution.
• Handle production incidents, service requests, and operational enquiries from business users in a responsive and structured manner.
• Support daily operational routines including health checks, restart / recovery procedures, validation of business flows, and issue follow-up.
• Track and manage incidents, problem records, and service issues through to closure, with clear communication to stakeholders.
• Coordinate with development, infrastructure, database, network, cybersecurity, and vendor teams to resolve production issues efficiently.
• Escalate critical incidents, risks, and unresolved issues where necessary, with appropriate impact assessment and follow-up.
• Support post-incident reviews and root cause analysis, and track remediation / preventive actions to closure.
• Maintain clear operational logs, support records, and status reporting for management and business stakeholders.
• Work closely with development and architecture teams to support issue diagnosis, solution validation, and operational readiness.
• Support production releases, deployment checks, environment validation, and post-release monitoring.
• Maintain and enhance support documentation, operational runbooks, troubleshooting guides, and knowledge repositories.
• Identify recurring issues, operational bottlenecks, and automation opportunities to improve support efficiency and overall platform resilience.
• Contribute to continuous improvement of the WM support model across systems, regions, and time zones.

Connaissances

Linux/Unix

SQL

Scripting

Incident management

Communication

Time zone coordination

Formation

Bachelor's degree or above in related discipline

Outils

Trading platforms

Monitoring tools

Description du poste

CLSA is seeking an experienced Wealth Management IT support professional based in Australia to provide application and production support for WM systems. The role emphasizes extended-hours coverage, including 5x24 U.S. equities trading, and collaboration across regions and time zones.

You will work with business users, development, and infrastructure teams to ensure stable operations, timely incident handling, and effective issue resolution in a live production environment.