Global VM Ops Lead — Luxury Retail

Zimmermann; Sydney; On-site; AUD 160,000 - 230,000; Full time

Benefits offered by this job

Product discounts

Tailored development plans

Job summary

ZIMMERMANN is seeking a Global VM Operations Manager to lead the delivery and governance of Visual Merchandising across our global network from Rosebery, Sydney. This permanent, full-time role drives the VM platform rollout, cadence, and execution readiness for the Retail business.

You will translate creative direction into scalable, repeatable operational plans, manage regional adoption, and deliver exec-level reporting to drive continuous improvement.

Qualifications

• Proven experience in a Senior Visual Merchandising Operations or Global VM role within a fast-paced, multi-region retail environment (luxury or premium retail highly regarded).
• Demonstrated ability to translate creative vision into scalable, repeatable operational execution across a global store network.
• Strong experience managing global calendars, launch cadence, and cross-functional delivery across multiple time zones and regions.
• Advanced stakeholder management skills, with the ability to influence and align global and regional teams at all levels, including executive leadership.
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced, global environment.

Responsibilities

• Own the global VM launch calendar, ensuring seasonal launches, markdowns & ADHOC updates land on time across all regions.
• Translate creative VM direction into clear, executable operational plans for stores.
• Manage execution sequencing to minimise disruption and maximise adoption by our Retail network.
• Monitor execution quality, compliance, and adoption across regions.
• Proactively identify execution risks and elevate as required.
• Establish corrective action plans where standards are not met.
• Deliver clear exec-level reporting to Global VM Director & Regional Retail Directors.
• Drive continuous improvement using execution feedback and data.
• Lead VM Coordinators and operational support resources.
• Build scalable ways of working that allow store growth.
• Act as global owner of the VM platform roll out and future operational toolsets.
• Define and enforce content governance, version control, and lifecycle management.
• Lead platform adoption, training frameworks, and change management with regional teams.

Skills

Senior VM operations

Global multi-region delivery

Calendar management

Stakeholder management

Executive communication

Job description

ZIMMERMANN is seeking a Global VM Operations Manager to lead the delivery and governance of Visual Merchandising across our global network from Rosebery, Sydney. This permanent, full-time role drives the VM platform rollout, cadence, and execution readiness for the Retail business.

You will translate creative direction into scalable, repeatable operational plans, manage regional adoption, and deliver exec-level reporting to drive continuous improvement.