Global VM Operations Manager

Zimmermann; Sydney; On-site; AUD 160,000 - 230,000; Full time

Benefits offered by this job

Product discounts

Tailored development plans

Job summary

ZIMMERMANN is seeking a Global VM Operations Manager to lead the delivery and governance of Visual Merchandising across our global network from Rosebery, Sydney. This permanent, full-time role drives the VM platform rollout, cadence, and execution readiness for the Retail business.

You will translate creative direction into scalable, repeatable operational plans, manage regional adoption, and deliver exec-level reporting to drive continuous improvement.

Qualifications

• Proven experience in a Senior Visual Merchandising Operations or Global VM role within a fast-paced, multi-region retail environment (luxury or premium retail highly regarded).
• Demonstrated ability to translate creative vision into scalable, repeatable operational execution across a global store network.
• Strong experience managing global calendars, launch cadence, and cross-functional delivery across multiple time zones and regions.
• Advanced stakeholder management skills, with the ability to influence and align global and regional teams at all levels, including executive leadership.
• Highly organised with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced, global environment.

Responsibilities

• Own the global VM launch calendar, ensuring seasonal launches, markdowns & ADHOC updates land on time across all regions.
• Translate creative VM direction into clear, executable operational plans for stores.
• Manage execution sequencing to minimise disruption and maximise adoption by our Retail network.
• Monitor execution quality, compliance, and adoption across regions.
• Proactively identify execution risks and elevate as required.
• Establish corrective action plans where standards are not met.
• Deliver clear exec-level reporting to Global VM Director & Regional Retail Directors.
• Drive continuous improvement using execution feedback and data.
• Lead VM Coordinators and operational support resources.
• Build scalable ways of working that allow store growth.
• Act as global owner of the VM platform roll out and future operational toolsets.
• Define and enforce content governance, version control, and lifecycle management.
• Lead platform adoption, training frameworks, and change management with regional teams.

Skills

Senior VM operations

Global multi-region delivery

Calendar management

Stakeholder management

Executive communication

Job description

ZIMMERMANN is a globally recognised luxury fashion brand, founded in Sydney in 1991 by sisters Nicky and Simone Zimmermann. Renowned for its sophisticated femininity, distinctive prints, and exceptional craftsmanship, the brand has a presence across Australia, Europe, the Americas, the Middle East, and Asia. Nicky Zimmermann's creative vision and Simone Zimmermann's strategic leadership have been instrumental to the brand’s success. Their partnership, balancing innovation in design with strong commercial direction, continues to shape ZIMMERMANN's identity and global growth. Today, ZIMMERMANN redefines modern luxury through collections that celebrate individuality and self-expression. Grounded in an effortless Australian optimism, the brand resonates with women around the world. At ZIMMERMANN, our people are at the heart of everything we do. We are committed to fostering an inclusive, collaborative, and forward-thinking environment where talent is nurtured, creativity is celebrated, and individuality is valued.

About the Role

We are seeking a Global VM Operations Manager to join our Head Office team in Rosebery on a permanent full-time basis. In this role, you will ensure Global Visual Merchandising is delivered flawlessly, consistently, and at scale across the global network. This role owns how VM is executed – rolling out the VM platform, cadence, governance, execution readiness, and operational performance of the Retail business. The VM Operations Manager is accountable for turning creative direction into reliable, repeatable global execution without proportional headcount growth.

Responsibilities:

Global VM Delivery & Cadence

Own the global VM launch calendar, ensuring seasonal launches, markdowns & ADHOC updates land on time across all regions.

Translate creative VM direction into clear, executable operational plans for stores.

Manage execution sequencing to minimise disruption and maximise adoption by our Retail network.

Execution Quality & Risk Management

Monitor execution quality, compliance, and adoption across regions.

Proactively identify execution risks and elevate as required.

Establish corrective action plans where standards are not met.

Reporting & Performance

Deliver clear exec-level reporting to Global VM Director & Regional Retail Directors.

Drive continuous improvement using execution feedback and data.

Team & Capability (Operational Lens)

Lead VM Coordinators and operational support resources.

Build scalable ways of working that allow store growth.

VM Platform, Tools & Governance

Act as global owner of the VM platform roll out and future operational toolsets.

Define and enforce content governance, version control, and lifecycle management.

Lead platform adoption, training frameworks, and change management with regional teams.

Qualifications

Proven experience in a Senior Visual Merchandising Operations or Global VM role within a fast-paced, multi-region retail environment (luxury or premium retail highly regarded).

Demonstrated ability to translate creative vision into scalable, repeatable operational execution across a global store network.

Strong experience managing global calendars, launch cadence, and cross-functional delivery across multiple time zones and regions.

Advanced stakeholder management skills, with the ability to influence and align global and regional teams at all levels, including executive leadership.

Highly organised with exceptional attention to detail and the ability to manage multiple priorities in a fast-paced, global environment.

Excellent communication skills, both written and verbal, with the ability to simplify complex concepts into clear, actionable plans.

Why Join ZIMMERMANN?

Access to tailored development plans and learning opportunities, generous employee benefits and product discounts, and clear pathways for career progression within a global organisation. You will be part of a collaborative, high-performing and inclusive team culture.

Equal Opportunity Statement

ZIMMERMANN is an equal opportunity employer. We assess all applicants based on their individual capabilities, experience and qualifications and are committed to fostering a diverse and inclusive workplace. If you have any support or access requirements, please let us know at the time of application so we can assist you throughout the recruitment process.