Global Travel Reservations Specialist

Citrus Group; Sydney; On-site; AUD 50,000 - 60,000; Full time

Job summary

We are seeking multiple Customer Service Consultants to join the Service Team, delivering exceptional service to a growing client base. You will manage all bookings and hotel reservations, handling inquiries via phone and email with a focus on accuracy and KPI achievement.

Ideal candidates are energetic, target-driven, with experience in contact centres and familiarity with hotel reservations. A collaborative, supportive team culture and opportunities for development are offered.

Qualifications

• Energetic with a passion for delivering excellent customer service.
• Experience in a contact centre environment is highly regarded.
• Experience working in the hotel or reservations industry is advantageous.
• Able to achieve individual and team targets.

Responsibilities

• Handle phone and email inquiries from clients and customers.
• Manage online and offline bookings and hotel reservations.
• Maintain accurate customer and policy records and comply with guidelines.
• Contribute to team meetings and ongoing training and development.
• Investigate disputes and provide resolution support to customers or partners.

Skills

Customer service

Target-driven

Contact centre

Hotel bookings

Active listening

Job description

We are seeking multiple Customer Service Consultants to join the Service Team, delivering exceptional service to a growing client base. You will manage all bookings and hotel reservations, handling inquiries via phone and email with a focus on accuracy and KPI achievement.

Ideal candidates are energetic, target-driven, with experience in contact centres and familiarity with hotel reservations. A collaborative, supportive team culture and opportunities for development are offered.