Global Service Desk Engineer — Microsoft 365 & Identity

Adactin Group; New South Wales; On-site; AUD 55,000 - 75,000; Full time

Job summary

Adactin Group is a 100% Australian-owned global IT consulting company, headquartered in Sydney. It helps organizations transform through Microsoft, AWS, AI, and QA expertise.

A 3-month contract is available for a Service Desk Analyst to support staff across Australia and international offices. The role focuses on 1st/2nd line support, Microsoft 365 administration, AD/Entra ID management, Intune device management, and incident response with security tooling.

Qualifications

• 2+ years in a helpdesk / service desk / desktop support role.
• Strong working knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint/OneDrive).
• Experience with Active Directory and/or Microsoft Entra ID.
• macOS troubleshooting skills.
• Experience with an MDM/endpoint management tool (Microsoft Intune).
• Familiarity with ticketing/ITSM systems and ITIL-aligned processes.
• Clear, patient communication with users and strong written documentation.

Responsibilities

• Provide Level 1/2 support to staff across Australia and international offices via in person, Teams, and ITSM tool.
• Administer and troubleshoot Microsoft 365 workloads (Exchange Online, Teams, SharePoint, OneDrive).
• Manage user lifecycle (creation, licensing, groups, offboarding) across AD and Entra ID.
• Support Windows and macOS devices using Intune and endpoint tools.
• Assist with MFA, Conditional Access, and SSO issues; escalate security incidents as needed.
• Image, deploy, and maintain laptops, desktops, and peripherals; manage asset lifecycle.
• Support meeting room AV, printers, and general office IT.
• Triage security alerts with the security team and follow incident procedures.
• Create and maintain knowledge base articles and runbooks in Confluence.
• Contribute to IT projects like device rollouts and migrations to Entra ID.

Skills

Helpdesk experience

Microsoft 365 admin

Active Directory/Entra ID

macOS troubleshooting

MDM/endpoint management

ITIL/ITSM processes

Clear communication

Tools

SysAid

Confluence

Microsoft Intune

Job description

Adactin Group is a 100% Australian-owned global IT consulting company, headquartered in Sydney. It helps organizations transform through Microsoft, AWS, AI, and QA expertise.

A 3-month contract is available for a Service Desk Analyst to support staff across Australia and international offices. The role focuses on 1st/2nd line support, Microsoft 365 administration, AD/Entra ID management, Intune device management, and incident response with security tooling.