Global Import & Export Operations Lead

James Hardie; Ipswich City; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Bonus scheme for eligible employees

Product discounts

Parental leave 16 weeks

Job summary

James Hardie Industries, a world-leading fibre cement and gypsum solutions provider, seeks an Import & Export Team Leader to drive safe, compliant operations from Carole Park distribution. You’ll oversee daily activities, manage freight documentation, coordinate with carriers and stakeholders, and champion service excellence while upholding safety and CoR obligations.

You will lead a team, coach staff, ensure accurate orders and documentation, and continuously improve processes to deliver

Qualifications

• Minimum 3 years’ experience in warehousing, distribution, export operations, administration, or customer service.
• Valid Forklift Licence (LF) and demonstrated safe forklift operation in export/warehouse settings.
• Knowledge of export processes, bookings, carrier cut-offs, and basic customs/quarantine export requirements.

Responsibilities

• Lead a safe and compliant import/export operation by ensuring adherence to health, safety, CoR, and operational standards, while maintaining a strong safety-first culture.
• Monitor compliance activities, equipment inspections, and incident management processes, driving corrective actions and continuous improvement across the distribution operation.
• Lead the safe, efficient, and compliant execution of all import, export, and coastal freight activities, ensuring accurate order fulfilment, documentation, and adherence to customer, carrier, customs, and quarantine requirements.
• Coordinate packing, unloading, inventory handling, and stakeholder relationships to ensure timely freight movements, operational efficiency, and a high level of customer service.
• Lead, coach, and support the Import & Export team to ensure safe, efficient operations, capability development, and achievement of daily priorities.
• Act as the primary operational contact for the team, resolving day-to-day issues and escalating people, compliance, or operational matters as required.
• Support warehouse administration and inventory management activities, ensuring accurate stock control, system transactions within WMS/TMS, record keeping, and audit compliance.
• Drive continuous improvement initiatives by identifying operational inefficiencies, improving processes, and ensuring a strong focus on safety, compliance, service quality, and customer satisfaction.

Skills

Team leadership

Export operations

Warehousing

CoR compliance

Safety culture

WMS/TMS

MS Office

Education

Forklift Licence LF

Leading Hand / Team Leader experience

Tools

MS Office

Job description

James Hardie Industries, a world-leading fibre cement and gypsum solutions provider, seeks an Import & Export Team Leader to drive safe, compliant operations from Carole Park distribution. You’ll oversee daily activities, manage freight documentation, coordinate with carriers and stakeholders, and champion service excellence while upholding safety and CoR obligations.

You will lead a team, coach staff, ensure accurate orders and documentation, and continuously improve processes to deliver