Import and Export Team Leader

James Hardie Building Products; Ipswich City; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus scheme

Product discounts

Parental leave

Volunteer days

Rewards program

Fitness program

Online discounts

Development opportunities

Employee assistance

Job summary

James Hardie Industries is seeking an Import & Export Team Leader to oversee daily import/export activities, manage freight documentation, coordinate with carriers and stakeholders, and drive service excellence while upholding safety and compliance standards. This role contributes to supply chain performance, efficiency and customer experience.

You will lead a team in a distribution operation at Carole Park, ensuring accurate order fulfilment and adherence to HVNL obligations, with focus on

Qualifications

• Minimum 3 years' experience in warehousing, distribution, export operations, administration, or customer service
• Valid Forklift Licence (LF) and demonstrated safe forklift operation in export/warehouse settings
• Experience in Leading Hand or Team Leader capacity is desirable
• Strong knowledge of export and distribution operations
• Understanding of road transport safety, CoR, and compliance obligations
• Experience with packing: pallet configuration, weight distribution, load restraint, export-ready presentation
• Comfortable with WMS/TMS and MS Office (Excel/Outlook) and scanner workflows
• Commitment to safety and HVNL obligations through team leadership

Responsibilities

• Lead a safe and compliant import/export operation with health, safety, CoR, and operational standards
• Monitor compliance activities, equipment inspections, and incident management with continuous improvement
• Oversee import, export and coastal freight with accurate documentation and adherence to requirements
• Coordinate packing, unloading, inventory handling and stakeholder relationships for timely freight movements
• Lead, coach and support the Import & Export team to ensure safety and priority achievement
• Act as the primary operational contact for the team and escalate issues as required
• Support warehouse administration and inventory management, stock control, system transactions, and audit compliance
• Drive continuous improvement focusing on safety, compliance, service quality and customer satisfaction

Skills

Team leadership

Safety compliance

Warehouse operations

Export operations

Problem solving

Tools

WMS/TMS

MS Office

RF scanner

Job description

• Global Brand with over 137+ years of brand presence
• Join a great team where safety is at the heart of everything we do
• Based in Carole Park - 30 minutes from Brisbane CBD | Free parking onsite

• Global Brand with over 137+ years of brand presence
• Join a great team where safety is at the heart of everything we do
• Based in Carole Park - 30 minutes from Brisbane CBD | Free parking onsite

James Hardie Industries is the world’s #1 producer and marketer of high-performancefibrecement andfibregypsum building solutions. As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities, trustedprotection,and long-lasting beauty.

With a diverse workforce across Asia Pacific, our company culture is built on providing a foundation of "Zero Harm" and creating a positive impact in communities. We have a relentless focus on achievement,learningand continuous improvement.

The Opportunity

Lead our Import & Export team and play a key role in keeping international and coastal freight moving safely, efficiently, and compliantly through our Carole Park distribution operations.

As an Import and Export Team Leader, you'll oversee daily import/export activities, manage freight documentation, coordinate with carriers and stakeholders, and drive service excellence while ensuring the highest standards of safety, compliance, and customer service. This is an exciting opportunity to contribute to supply chain performance, operational efficiency, and a seamless customer experience.

Whatyou'lldo

• Lead a safe and compliant import/export operation by ensuring adherence to health, safety, Chain of Responsibility (CoR), and operational standards, while maintaining a strong safety-first culture.
• Monitor compliance activities, equipment inspections, and incident management processes, driving corrective actions and continuous improvement across the distribution operation.
• Lead the safe, efficient, and compliant execution of all import, export, and coastal freight activities, ensuring accurate order fulfilment, documentation, and adherence to customer, carrier, customs, and quarantine requirements.
• Coordinate packing, unloading, inventory handling, and stakeholder relationships to ensure timely freight movements, operational efficiency, and a high level of customer service.
• Lead, coach, and support the Import & Export team to ensure safe, efficient operations, capability development, and achievement of daily priorities.
• Act as the primary operational contact for the team, resolving day-to-day issues and escalating people, compliance, or operational matters as required.
• Support warehouse administration and inventory management activities, ensuring accurate stock control, system transactions within WMS/TMS, record keeping, and audit compliance.
• Drive continuous improvement initiatives by identifying operational inefficiencies, improving processes, and ensuring a strong focus on safety, compliance, service quality, and customer satisfaction.

Whatyou'llbring

• Minimum 3 years' experience in warehousing, distribution, export operations, administration,or customer service
• Valid Forklift Licence(LF) and demonstrated safe forklift operation in export/warehouse settings
• Previous experience in a Leading Hand or Team Leader capacity is desirable
• Strong knowledge of export and distribution operations
• Sound understanding of road transport safety,CoR, and compliance obligations
• Strong packing and unpacking experience: pallet configuration, weight distribution, load restraint, and export-ready presentation
• Knowledge of export processes: bookings, carrier cut-offs, and basic customs/quarantine export requirements
• Comfortable with WMS/TMS and MS Office (Excel/Outlook); scanner/RF workflows
• Commitment to safety and compliance, with the ability to reinforce safe behaviours and support Heavy Vehicle National Law (HVNL) obligations through team leadership

Working @ James Hardie

At James Hardie, our people are at the centre of everything we do. We provide the opportunity for people who value clear vision and a diverse culture to build a career in one of the most well-recognised local manufacturing brands. Here's what you can expect when you join our Smart, Driven and Real team:

• Stable growth at a global building products manufacturer
• Bonus scheme for all eligible employees
• Product discounts
• Paid parental leave of 16 weeks for the Primary Carer (including super) and two weeks for secondary carer
• 2 Volunteer days per year
• Plenty of employee rewards and benefits including a rewards and recognition program
• Fitness Passport Program
• Online shopping discounts
• International & domestic development and progression opportunities
• Access to thousands of free self-development modules via James Hardie University
• Employee Assistance Program access for you & your immediate family members
• Hassle free, no cost and confidential access to our onsite psychologists & physiotherapists (specific sites)

Proudly providing Australian Made fibre cement to the market for over 100 years.

It'sPossible with James Hardie