Global Enterprise Apps Engineer - Systems Support

Psi CRO; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

PSI CRO in Sydney is seeking a knowledgeable Systems Engineer to join the global Systems Development team. You will provide technical support for enterprise applications, troubleshoot issues, and help test and implement solutions to ensure smooth business operations.

The role covers supporting off-the-shelf software, installation of Tier 3/4 information systems, system validation, and participation in IT projects across ERP, BPM, DMS, and AI initiatives in an international environment.

Qualifications

• University or College degree in Computer Science/IT
• Solid technical background
• Experience supporting business applications, software platforms, or enterprise systems
• Prior experience in systems analysis is a plus
• Experience with Jira Service Desk and Confluence or similar products is a plus
• Experience in systems development and systems validation is a plus
• Experience with creating SQL queries
• Background in testing (preparing test cases and execution of test scripts) is a plus
• Excellent communication and collaboration skills
• Strong analytical skills
• Ability and desire to work in a service-oriented and customer-focused environment

Responsibilities

• Provide support of off-the-shelf software packages (Tier 2 and Tier 3)
• Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
• Perform installation and support of specialized systems (e.g. special warehouse systems)
• Monitor company's software updates and new software releases and recommend migration to these versions if necessary
• Follow release of new software which can potentially interest the company, and recommend their purchase
• Update validation status of CFR 21 Part 11 applicable to information systems
• Study project-specific IT equipment provided by company's clients, conduct required user training and provide further equipment support
• Conduct regular technical audits in the company's departments, to check compliance with PSI standards regarding usage of specialized equipment and Tier 3-4

Skills

Excellent communication

Strong analytical skills

Service-oriented mindset

Experience supporting business apps

SQL queries

Testing experience

Education

CS/IT degree

Tools

Jira Service Desk

Confluence

Job description

PSI CRO in Sydney is seeking a knowledgeable Systems Engineer to join the global Systems Development team. You will provide technical support for enterprise applications, troubleshoot issues, and help test and implement solutions to ensure smooth business operations.

The role covers supporting off-the-shelf software, installation of Tier 3/4 information systems, system validation, and participation in IT projects across ERP, BPM, DMS, and AI initiatives in an international environment.