Global Customer Experience & Operations Manager

Bostik; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Bostik in Melbourne, Australia is seeking a Customer Service Manager to lead order fulfilment and drive customer satisfaction. You will guide a team, partner with internal stakeholders and help deliver on service level agreements.

The role requires a tertiary degree and strong data skills; APICS certification is a plus. You will analyse trends, prepare reports and seek process improvements in SAP-enabled environments, ensuring safety and SH&E standards.

Qualifications

• Tertiary degree required or equivalent experience.
• APICS certification preferred or demonstrated equivalent experience.
• Strong Excel and data interpretation skills.
• Working knowledge of SAP is advantageous.

Responsibilities

• Oversee order management and ensure KPI targets and SLAs are met.
• Lead and mentor the customer service team and prepare performance reports.
• Collaborate with internal teams to balance demand and supply and resolve issues.
• Identify and implement process improvements in customer service and support major projects including system implementations.
• Uphold SH&E standards and promote a safe working environment.

Skills

Advanced Excel

Data interpretation

Stakeholder relations

Communication

Strategic thinking

Independent work

Education

APICS certification

Tools

SAP

MS Word

Database management

Job description

Bostik in Melbourne, Australia is seeking a Customer Service Manager to lead order fulfilment and drive customer satisfaction. You will guide a team, partner with internal stakeholders and help deliver on service level agreements.

The role requires a tertiary degree and strong data skills; APICS certification is a plus. You will analyse trends, prepare reports and seek process improvements in SAP-enabled environments, ensuring safety and SH&E standards.