Genuine Parts Interpreter

Riviera Australia; Gold Coast City; On-site; AUD 50,000 - 65,000; Full time

Job summary

Riviera Australia Pty is seeking a Genuine Parts Interpreter to support spare parts operations by sourcing and procuring parts, handling customer and dealer inquiries, and ensuring timely delivery for workshop and customer needs.

Working closely with yacht owners, dealers, trade professionals and internal teams, you will provide exceptional service, coordinate orders from sourcing through to delivery, and contribute to efficient operations through administration and inventory support.

Qualifications

• Minimum 2 years in a spare parts, procurement or customer service-based role.
• Knowledge of marine products, vessel systems and parts.
• Strong attention to detail and the ability to follow established processes.
• Excellent communication and interpersonal skills, with a positive and customer-centric approach.
• Strong organisational and time management skills, with the ability to effectively manage multiple priorities.
• A proactive, energetic and results-driven mindset.
• Strong relationship-building skills and the ability to work effectively with customers, dealers, suppliers and internal stakeholders.
• The ability to work both autonomously and as part of a collaborative team.
• Resourcefulness, initiative and strong problem-solving capabilities.

Responsibilities

• Respond to spare parts enquiries in a timely and professional manner
• Source and procure parts to support repair, maintenance and project requirements
• Provide advice and parts recommendations to owners, dealers, and trade professionals
• Build and maintain strong relationships with customers, dealers, and internal departments
• Deliver exceptional customer service via phone, online, and face-to-face interactions
• Assist with quarterly stocktakes and support our team at the Sanctuary Cove International Boat Show
• Pick and pack orders, and assist customers with order collection and loading

Skills

Parts procurement

Customer service

Marine products knowledge

Attention to detail

Communication skills

Time management

Relationship building

Team collaboration

Problem solving

Education

Business/Procurement education

Job description

Join Riviera Australia and become a trusted advisor to luxury motor yacht owners, dealers and trade professionals, delivering outstanding spare parts support and service.

Join Riviera Australia and become a trusted advisor to luxury motor yacht owners, dealers and trade professionals, delivering outstanding spare parts support and service.

About Us

Our people actively participate in building our luxury motor yachts! We are Australia’s most awarded luxury motor yacht manufacturer. Located in Coomera (Gold Coast, Queensland), in the largest marine vessel facility in the Southern Hemisphere, our customers span the globe. We are delivering exciting new models and fresh innovation in design, performance and quality, leading the way in the boat manufacturing industry.

About the Role

We are looking for a self-motivated, dynamic and competent individual to be part of our friendly team. As a Genuine Parts Interpreter, you will help support Riviera's spare parts operations by sourcing and procuring parts, managing customer and dealer enquiries, and ensuring parts are supplied on time to meet workshop and customer needs. Working closely with owners, dealers, trade professionals and internal teams, you will provide exceptional service, coordinate orders from sourcing through to delivery, and contribute to efficient operations through strong administration, inventory support and continuous improvement initiatives.

Key Responsibilities

• Respond to spare parts enquiries in a timely and professional manner
• Source and procure parts to support repair, maintenance and project requirements
• Provide advice and parts recommendations to owners, dealers, and trade professionals
• Build and maintain strong relationships with customers, dealers, and internal departments
• Deliver exceptional customer service via phone, online, and face-to-face interactions
• Assist with quarterly stocktakes and support our team at the Sanctuary Cove International Boat Show
• Pick and pack orders, and assist customers with order collection and loading

About You

To be successful in this role, you will demonstrate:

• At least 2 years' experience in a spare parts, procurement or customer service-based role.
• Knowledge of marine products, vessel systems and parts.
• Strong attention to detail and the ability to follow established processes.
• Excellent communication and interpersonal skills, with a positive and customer-centric approach.
• Strong organisational and time management skills, with the ability to effectively manage multiple priorities.
• A proactive, energetic and results-driven mindset.
• Strong relationship-building skills and the ability to work effectively with customers, dealers, suppliers and internal stakeholders.
• The ability to work both autonomously and as part of a collaborative team.
• Resourcefulness, initiative and strong problem-solving capabilities.

The following will be highly regarded:

• Experience with vessel systems and boat-building processes.
• Strong computer literacy and the ability to learn specialised systems and software.
• Exposure to project management principles and practices.
• Qualifications in business, procurement, supply chain management, logistics, marine operations or a related field.