General Manager, Lottery Operations & Growth

Jumbo Interactive Limited; Brisbane; Hybrid; AUD 210,000 - 240,000; Full time

Benefits offered by this job

Employee Assistance Program

Career development programs

On-site chefs (Brisbane)

Social culture & events

Novated Leasing

Parental leave

Job summary

Oz Lotteries, part of Jumbo Interactive Group, seeks an operations-led General Manager to drive day-to-day operations and deliver strong commercial outcomes for the Oz Lotteries business unit in Brisbane. You will guide Customer Operations, Operational Risk, Compliance & Assurance, and Marketing, ensuring disciplined execution and clear priorities.

You will translate Group direction into priorities, manage budgets and forecasts, and build leadership capability while maintaining regulatory and

Qualifications

• Senior operational or business-unit leadership with accountability for customer operations and performance.
• Experience within governance, shared responsibilities, regulatory or contractual constraints.
• Proven leadership of team leaders or functional managers, including accountability for performance and development.
• Commercial judgement to interpret performance, budgets and decisions within delegated authority.
• Strong communication and stakeholder-management capability within a Group, partner and supplier environment.
• Experience in ecommerce, online marketing, digital business operations or consumer-facing businesses.

Responsibilities

• Lead the Oz Lotteries business unit, accountable for operational performance and commercial outcomes within delegated control.
• Translate Group direction into practical priorities, plans and measurable outcomes; track progress and report.
• Set service standards, match capacity to demand and monitor delivery against commitments.
• Identify opportunities to increase customer value within regulatory, partner and responsible-gambling obligations.
• Lead and develop the Marketing Manager and other functional leaders; ensure governance and controls.
• Oversee risk, compliance, and incident-management frameworks; maintain audit-ready operation and escalation processes.
• Track quality and cost-efficiency; report performance variances and recommend actions.
• Build leadership capability beneath the GM and maintain engagement across the team.

Skills

Leadership

Commercial judgement

Stakeholder management

Budgeting & forecasting

Marketing literacy

Regulatory/compliance awareness

Operational leadership

Job description

Oz Lotteries, part of Jumbo Interactive Group, seeks an operations-led General Manager to drive day-to-day operations and deliver strong commercial outcomes for the Oz Lotteries business unit in Brisbane. You will guide Customer Operations, Operational Risk, Compliance & Assurance, and Marketing, ensuring disciplined execution and clear priorities.

You will translate Group direction into priorities, manage budgets and forecasts, and build leadership capability while maintaining regulatory and