General Manager, Digital Lottery Operations (Hybrid)

Jumbo Interactive; Brisbane; Hybrid; AUD 210,000 - 240,000; Full time

Benefits offered by this job

Employee assistance program

Talent management programs

On-site chefs Brisbane

Social culture activities

Novated Leasing

Parental leave

Job summary

Oz Lotteries seeks an operations-led General Manager to lead its Brisbane-based business unit. Reporting to the COO, you will drive day-to-day operations, set budgets, and translate Group strategy into priorities for Customer Operations, Risk, Compliance and Marketing.

You will manage service standards, capacity, cost discipline and the development of leaders beneath you, in a hybrid Brisbane office with strong focus on regulatory and commercial outcomes.

Qualifications

• Senior operational or business-unit leadership with accountability for customer or business operations, service quality and people.
• Experience within governance, shared responsibilities, regulatory or contractual constraints.
• Proven leadership of team leaders or managers with performance accountability.
• Experience coordinating compliance and controls with audit readiness.

Responsibilities

• Lead Oz Lotteries with accountability for operational performance and commercial outcomes.
• Translate group direction into practical priorities, plans and measurable outcomes.
• Set service standards, match capacity to demand and monitor delivery against commitments.
• Identify opportunities to increase value within regulatory and partner obligations.
• Oversee Marketing, Customer Operations, Risk and Compliance leaders and hold them accountable.
• Coordinate paid acquisition efforts within delegated authority and report progress.
• Maintain an audit-ready operation with risk, compliance and incident-management frameworks.
• Build leadership capability and drive engagement across the team.

Skills

Senior leadership

Governance

Regulatory affairs

Budgeting & forecasting

Stakeholder management

Commercial judgement

Marketing literacy

People leadership

Operational risk

Change management

Job description

Oz Lotteries seeks an operations-led General Manager to lead its Brisbane-based business unit. Reporting to the COO, you will drive day-to-day operations, set budgets, and translate Group strategy into priorities for Customer Operations, Risk, Compliance and Marketing.

You will manage service standards, capacity, cost discipline and the development of leaders beneath you, in a hybrid Brisbane office with strong focus on regulatory and commercial outcomes.