General Manager – Field Services & Business Operations

The Jet Co; Sydney; On-site; AUD 120,000 - 135,000; Full time

Job summary

The Jet Co is seeking a General Manager to lead field services and operations in Sydney, overseeing field technicians, admin staff and a growing sales function. You will drive day-to-day performance, implement scalable systems and manage key client relationships to enable the company’s next growth phase.

Reporting to ownership, you will recruit, onboard and mentor staff, monitor KPIs and budgets, and maintain high safety and service standards while delivering profitable project outcomes.

Qualifications

• Demonstrated experience managing operational teams.
• Strong leadership and people-management capability.
• Experience recruiting, developing and holding staff accountable.
• Strong commercial and financial understanding.
• Experience managing KPIs, budgets and business performance.

Responsibilities

• Taking overall responsibility for day-to-day business operations.
• Leading and managing field technicians and administration staff.
• Recruiting, onboarding and managing a dedicated sales professional.
• Developing and monitoring sales targets and KPIs.
• Overseeing scheduling, workforce allocation and vehicle utilisation.
• Ensuring jobs are delivered efficiently, safely and to a high standard.
• Managing larger commercial projects and key client requirements.
• Resolving operational issues, escalations and staff matters.
• Monitoring labour costs, job profitability and operating expenditure.
• Improving systems and standard operating procedures.
• Overseeing fleet, equipment, maintenance and resources.
• Establishing accountability and performance standards.
• Providing weekly reporting on operational, sales and financial performance.
• Identifying opportunities to improve profitability, productivity and customer experience.

Job description

General Manager – Field Services & Business Operations

General Manager – Field Services & Operations

The Jet Co | Marrickville, Sydney NSW

$120,000 – $135,000 + Super

Full-Time

About The Jet Co

The Jet Co is a growing Sydney-based exterior cleaning and property services business servicing residential, commercial and large-scale clients across Sydney.

We currently operate a fleet of four service vehicles with a team of field technicians supported by administration staff.

As one of NSW's highest-reviewed exterior cleaning companies, we have built a strong reputation and established customer base, with significant opportunity for further growth.

We are now looking for an experienced and commercially minded General Manager to take responsibility for the day-to-day operation of the business and help lead its next stage of growth.

This is a hands-on leadership position. We are looking for someone who enjoys being close to the operation, solving problems, developing people, improving systems and building a high-performing service business.

The Role

Reporting directly to the owner, you will have broad responsibility for the operational and commercial performance of The Jet Co.

You will be trusted to run the day-to-day business, manage the team, improve our systems and build the structure required as the company continues to grow.

A key early responsibility will be recruiting, onboarding and managing a dedicated sales professional to strengthen our sales capability and drive further growth.

Your responsibilities will include:

• Taking overall responsibility for day-to-day business operations
• Leading and managing field technicians and administration staff
• Recruiting, onboarding and managing a dedicated sales professional
• Developing and monitoring sales targets, KPIs and performance
• Overseeing scheduling, workforce allocation and vehicle utilisation
• Ensuring jobs are delivered efficiently, safely and to a high standard
• Managing larger commercial projects and key client requirements
• Resolving operational issues, customer escalations and staff matters
• Monitoring labour costs, job profitability and operational expenditure
• Improving business systems, processes and standard operating procedures
• Overseeing fleet, equipment, maintenance and operational resources
• Recruiting and developing additional team members as the business grows
• Establishing clear accountability and performance standards throughout the company
• Working with administration/accounts staff to maintain strong financial processes
• Providing clear weekly reporting on operational, sales and financial performance
• Identifying opportunities to improve profitability, productivity and customer experience
• Working directly with ownership on growth strategy and the future direction of the company

What We're Looking For

We are looking for a strong operator and people leader who is ready to take genuine responsibility for the performance of a growing business.

Experience within commercial cleaning, facilities management, field services, trades, maintenance, landscaping, construction services, equipment hire or another service-based business would be highly regarded.

The successful candidate will ideally have:

• Demonstrated experience managing operational teams
• Strong leadership and people-management capability
• Experience recruiting, developing and holding staff accountable
• Strong commercial and financial understanding
• Experience managing KPIs, budgets and business performance
• The ability to understand job profitability and control operational costs
• Excellent organisational and problem-solving skills
• Experience implementing and improving business systems and processes
• Confidence dealing with customers and commercial clients
• The ability to make decisions independently and take ownership of outcomes
• Experience managing or building a sales function would be highly regarded
• A practical, hands-on management style

Most importantly, we are looking for someone who takes ownership and gets things done.

When a vehicle breaks down, a team member calls in sick, a major client needs something resolved or the schedule suddenly changes, you will have the authority and responsibility to find the solution.

The Opportunity

This is an opportunity to take a senior leadership position in an established business while it is still at a size where your decisions will have a direct and visible impact on its success.

The foundations are already in place. An established customer base, strong reputation, experienced field team, vehicles, equipment and administrative support.

The next stage is about strengthening management, building the sales function, improving systems and developing the structure required for continued growth.

You will have genuine responsibility and autonomy, direct access to ownership and the opportunity to build the operation rather than simply inherit a corporate management structure.

As the business grows, there is significant opportunity for the position to grow with it.

Remuneration

$120,000 – $135,000 + superannuation

A performance-based incentive may be applicable.

Remuneration will depend on experience and demonstrated capability.